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  1. The reference must be your EDF account number - this is really important so we can link your payment to your account. You can find your account number on your latest bill it starts with the numbers '67' Payments can take up to three working days to reach us. Paying from abroad

    • Give A Meter Reading
    • Why Is My EDF Smart Meter Not working?
    • Get A New Top-Up Key/Card
    • Paying Bills and Topping Up
    • Moving Into A New House
    • Report A Power Cut Or Gas Leak
    • How to Download The EDF App
    • I Want to Make A Complaint
    • Apply For The Warm Home Discount
    • Talk About Something Else…

    There are 4 different ways to give your meter reading to EDF: 1. Through the EDF app 2. Through your online account 3. Calling 0333 200 5108 4. Have your smart meter send the reading automatically You’ll have to give your meter readings regularly, but how regularly depends on your payment method. If you’re not sure what your payment method is, you ...

    Unfortunately, smart meter problems are all too common. If something’s gone wrong with your EDF smart meter, you’ll want it fixed as soon as possible. Most of the time it’s an easy fix, however, you might need to get an EDF Energy engineer out to help. If the problem is with your in-home display, the first thing you should do is check the batteries...

    If you’ve lost or damaged your electricity key or gas card, don’t worry – it’s easy enough to get a new one. Your first replacement key or card is free, but any replacements after that will cost you £7. All you have to do is fill out the form online. However, this can take up to 5 working days so, if you need one sooner, you can call EDF on 0333 20...

    Like most providers, EDF has all kinds of different tariffs to choose from, each with different payment methods to choose from. If you’re on a direct debit, you don’t have to worry so much about it as it’s taken out automatically. But how can you make payments otherwise? If you want to pay by debit or credit card, you can log in to MyAccount or cal...

    When you’re moving house, you have so many different things to worry about – don’t let your energy provider take up too much time. We’ve got everything you need to know about switching or moving providers into your new home. If you’re already an EDF customer, you can let EDF know you’re moving through your MyAccount. You’ll have to do this no more ...

    If you’ve had a power cut, you can call the Distribution Network Operators on 105. Different areas across the country will have different Distribution Network Operators, however, the number is always the same. If you suspect a gas leak, you can call the National Gas Emergency Helpline on 0800 111 999. If you think your leak might be carbon monoxide...

    With the EDF app, you can get reminders for appointments and upcoming meter readings. You can send the meter readings manually, or you can even take a photo of your meter and submit it that way. You can check, change, and manage your account 24/7 from your phone. Find out more about your tariffs and energy usage all in one place so you’re always in...

    If for any reason, you might want to complain about something to EDF, there are a few different ways you can get in contact: 1. Call: 0333 200 5101 2. Email: complaintresolution@edfenergy.com 3. Text: 07481341928 4. WhatsApp: 07480802942 5. he EDF live chat.

    The Warm Home Discount is a government-led scheme which gives people £140 to put towards their energy bill over the winter. It’s designed to help low-income families and other vulnerable people afford to pay for the increased energy use and end fuel poverty. Not all providers offer the scheme, but EDF is one of the many who do. Each provider has di...

    For general questions, you can use the methods below to contact EDF Energy. The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or som...

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  3. Feb 17, 2023 · VintageThoughts · 17/02/2023 09:22. Just received my bill from EDF and can't understand it at all. I was in credit for 1242. My charges are 822.08. But they've also charged me £333 'refunds' which are the 5 payments I've received from the government for COL. My credit is now £86.92 so they've definitely deducted them.

  4. Sep 21, 2023 · Overview of charges. The first page of your bill should show you your charges, the time period you're being charged for, and your account balance. The balance will inform you if you're in debit or ...

    • Ben Gallizzi
    • Why do I need to reference my EDF account?1
    • Why do I need to reference my EDF account?2
    • Why do I need to reference my EDF account?3
    • Why do I need to reference my EDF account?4
    • Why do I need to reference my EDF account?5
  5. Mar 27, 2024 · EDF Energy: Using your EDF online account. Yes, until 7 April: Octopus Energy: Via your Octopus online account, send a photo to its app, or email. Yes, up to a week after the 1 April: OVO Energy: Via its app, using your OVO online account, WhatsApp, online chat or phone. Yes, up to 10 days from 1 April: ScottishPower

  6. Jan 31, 2023 · How do I submit a meter reading? Most energy providers offer a choice of ways to send your readings, so you can choose the one that’s most convenient for you. You can usually submit your readings through: Your online account; Your energy supplier’s app; Your supplier’s online-chat service; Text message; Your supplier’s automated phone ...

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