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Jun 28, 2017 · What do utility customers want? There's an app for that The energy app landscape is expanding fast as more vendors and utilities tackle energy efficiency and customer relationships via the mobile ...
How do I access the Chat feature? Yes, the Chat feature is available Monday - Friday, from 8 a.m. - 5 p.m. When a representative is available to assist you, an orange Chat button is visible in the right corner of the grey bar at the top of your My Account screen.
Electric utilities must become proactive communicators with their customers, developing multiple communication channels to interact with and serve electric consumers, by way of the Internet, the Web, texting, mobile devices, smart phones and Twitter (and even more communication channels to come).
Sep 24, 2021 · Sept. 24, 2021 6 AM PT. More than 2 million Southern California Edison residential customers are about to be switched to new rate plans. Approximately half this number will see their monthly bills ...
Energy is Essential. Why It Matters. Regulated electricity markets provide a superior value proposition for all customers: Reliability. Through strategic, integrated and transparent processes, regulated markets enable long-term investments in grid reliability.
Sep 2, 2020 · So, what do customers want from their electric utility? Well, if you were the customer, what would you want? Information: Access to account details, usage and expenses, outages, proactive alerts and notifications. Options: Different ways of accessing information-mobile, desktop, app, chat features.
Mar 2, 2021 · The new website chat feature, called “EPE Chat” will be available to all customers from 7:00 a.m. to 7:00 p.m. MST Monday through Friday and programmed to assist in both English and Spanish. This new enhanced feature comes just one week after EPE shared its new and permanent Customer Care Call Center hours that were extended from 7:00 a.m ...
