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  1. They can tell you more about the power cut, and when you can expect your power to come back on. How to contact your network operator: Call 105 free from your mobile or landline to get straight through to your local network operator’s emergency number. Go to your local network operator’s website to report or track the power cut.

  2. General account enquiries. Mon-Fri 8am to 6pm and Saturday 8am to 2pm. 0333 200 5100 (1) Check your balance, submit a meter reading or make a payment. Automated 24-hour line. 0333 200 5108 (1) Smart Pay As You Go enquiries. Mon-Fri 8am to 6pm and Saturday 9am to 2pm. 0333 009 7111 (1)

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  4. Get more information on the power cut call 105 services. You can also find out how to check whether it's a power cut in your area or an electrical fault in your house only. Find out how we support our customers in emergency situations.

  5. If there's a power cut in your local area, you'll need to get in touch with your local network operator. You should also turn off your electrical appliances, as they could get damaged by the power surge when your electricity comes back on. If neither of the above cases apply, please get in touch by clicking the Chat button on the right.

  6. Choose a topic for help and contact options. For Coronavirus (Covid-19) help and advice and how to best manage your energy account during this unprecedented time - see our dedicated FAQs page . We also have a dedicated advice page for those struggling to pay.

  7. You can ring the EDF Customer Service Team on 0333 200 5100. This line is open Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to 2 p.m. You can also contact the EDF Energy Complaints Team via WhatsApp on 0748 080 2942 or by sending a text message to 0744 511 8556.

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