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  1. Citizens Advice Plymouth. We've teamed up with Citizens Advice Plymouth so that you can get free, independent advice. They can help you with registering a death, funerals, wills and intestacy (that's when a person dies without leaving a valid will). They can also give you money and debt advice, and help you get the support you need to help pay ...

    • Settling Utility Bills When Someone Dies
    • What to Do If You Lived Together
    • What to Do If You Lived Separately
    • What to Do If The Property Was Rented
    • How to Handle A deceased Person's Business Utilities?

    When someone dies, if they have a will that should include an Executor whom they have appointed to manage their affairs. If the person did not have a will, it will usually be their next of kin who takes responsibility and this person is called the administrator. Neither roles are obligatory, but if you decide to assume the responsibility you should...

    If you lived with the deceased, the process is quite straightforward. All you need to do is to contact the energy supplier- if the bills are in that person’s name - and let them know to change the name to somebody else in the household. If there are two names on the bill, you would need the permission of the second person to add an additional perso...

    If your loved one lived separately from you, and their home is now unoccupied, the process is a little more complex. In most cases, if there are outstanding bills in the name of the deceased, these are usually transferred to the estate of that person. So, if you are their next of kin/the Executor of their estate they become your responsibility. Tha...

    If they rented the property, you will also need to call the energy supplier and inform them the person renting the property has died. They may wish to see a copy of the death certificate. You should also take a meter reading and as close as possible to the property being returned to the landlord, contact the energy company again and give them the f...

    If the deceased had any business affairs that they were the sole proprietor of, then these also become the responsibility of the estate's administrator or the executor - and it becomes their decision if the company will continue to trade or if it will cease trading. Just like with the home utilities, the business energy accounts - including the bus...

  2. What to do when a EDF account holder dies. Use this form to notify EDF of an account holder’s death, and to cancel or transfer their account. You can also use this form to report the death to all other organisations in one go, from banks to social media services. Add the list of companies to contact, and what you want to happen to each ...

  3. Inform the utilities company of your circumstances and provide them with your recent, up to date readings. Following this, you will be sent a final bill up to the meter readings you have given. Depending on whether your dead loved one was in debt or was owed money, the balances can be paid to/from the estate.

    • What if an EDF customer died?1
    • What if an EDF customer died?2
    • What if an EDF customer died?3
    • What if an EDF customer died?4
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  5. Notify the deceased’s bank and utilities companies – ideally, this should be done on the same day. This way, the bank can freeze any direct debit payments, including those to the utility providers and when this happens, the utility companies will be aware of the cause. The final bill will be calculated – normally this is done once the ...

    • What if an EDF customer died?1
    • What if an EDF customer died?2
    • What if an EDF customer died?3
    • What if an EDF customer died?4
  6. Jun 3, 2021 · Tell us once. A registrar will explain the Tell Us Once service when you register the death and either help you fill in the form or give you the unique reference number you will need to do this ...

  7. Dec 20, 2022 · I want to make a complaint. If for any reason, you might want to complain about something to EDF, there are a few different ways you can get in contact: Call: 0333 200 5101. Email: complaintresolution@edfenergy.com. Text: 07481341928. WhatsApp: 07480802942. he EDF live chat.

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