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  1. Manage your healthcare anytime, anywhere with athenaPatient™. Meet athenaPatient, the free app that allows you to use your mobile device to: • Access your personal health information. • Securely message your care team. • View upcoming appointments. • Self-schedule your appointments. • And more.

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  3. The Athenahealth patient portal offers a secure online space where patients can connect with their healthcare providers. Patients can access their medical records, such as test results and medications, to manage their health more effectively.

    • Vital Patient Communication Tool, Especially During Pandemic
    • Patient-Centered Workflows and Tone
    • Diversity and Accessibility Are Factors in Portal Design
    • Consumer-Grade Mobile-First Design

    Even before the pandemic hit, the patient portal was a critical communication tool for practices trying to keep in touch with patients. At athenahealth, our data show that most portal activity is triggered by a push message of some kind — an appointment reminder, new lab results, or a billing statement. Knowing that most patients are responding to ...

    Using the portal to connect with patients means remembering the audience is patients, not healthcare professionals. That means removing the medical jargon and formality. Our research indicates that patients respond more to a friendly and welcoming tone, so athenahealth has designed our portal messaging accordingly, while still being professional an...

    Patient-centered design means more than just a clean user interface. It also means thinking about the full range of patients who can and should be using the portal. One of the most obvious examples is language. Knowing that English may be a second language for some users, the athenahealth portal is designed to use simple, clear language, available ...

    The majority of portal users are accessing it on a mobile device. This necessitates a design optimized for mobile — with more white space, more illustrations, and a single task per screen. At athenahealth, the experience design team is working to reduce subsections within menus and really streamline navigation so mobile users don’t even have to thi...

  4. The athenahealth account provides the following benefits: Increases Patient Portal account security. Users select their account recovery option (phone number or security question). The account recovery option is used as a second factor to confirm the user's identity (for example, if the user forgets the password).

  5. The portal allows patients to view lab results, medication lists, immunization records, and visit summaries. This easy accessibility empowers individuals to take control of their health by staying informed about their medical history and making more informed decisions about their care.

  6. Jul 9, 2024 · Here are a few of the top benefits patient portals deliver around appointment management. Self-service scheduling: Patient portals enable providers to offer online appointment scheduling, rescheduling, and cancellation options, without the need for patients to contact office staff.

  7. Jun 17, 2022 · The online patient portal is a powerful tool, but can’t replicate a physician visit. Three AMA members share what the portal can do—and what it can’t.

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