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  2. Apr 5, 2024 · button. Next, a drop-down menu will appear. Select Forgot your password to initiate the password reset process for your Amazon Prime account. If it’s your login email or phone number that’s the issue—you may contact customer service for help restoring access to your account. Step 3: Enter your email or phone number

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  3. On the Account / Profile PIN and locks page, click the Manage button next to Prime Video Account / Profile PIN. Enter a new PIN and then click Continue to confirm. To reset a forgotten PIN: Click Edit profile and then click the profile you'd like to reset the PIN for.

  4. To reset a forgotten PIN: Click Edit profile and then click the profile you'd like to reset the PIN for. On the Enter Profile PIN screen, click Forgot PIN? and then click Continue. If prompted, enter your Amazon account password. On the Create Profile PIN screen, enter a new PIN and then click Continue.

  5. If you've forgotten your password, you can reset it by going through our password assistance process on our website. To reset your password: Go to Password assistance. When prompted, enter the email address or mobile phone number associated with your Amazon account and select Continue.

  6. You can update your name, email address,phone number, password, or other account information. To change your account settings: In Your Account, go to Login and Security. Next to the account information you'd like to update, select Edit. Follow the on-screen instructions and select Save Changes.

  7. If you have forgotten your password, you may need to click Forgot your password? on the sign-in page to reset it. Try again – temporary connection issues cause some sign-in issues. If you are unable to sign out, browse to Devices on Manage Your Content and Devices .

  8. Please provide an email address or a mobile phone number Enter the characters as they are given in the challenge.

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