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- The New Orleans City Council is expected on Thursday to pass new protections for Sewerage and Water Board customers, including a new way to quickly correct inaccurate charges. It is the council's latest attempt to improve a billing system known to produce wildly unpredictable monthly bills that are maddeningly difficult to contest.
2 days ago · A new City Council plan aims to fast-track disputes. The New Orleans City Council is expected on Thursday to pass new protections for Sewerage and Water Board customers, including a new way to ...
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Does New Orleans have a billing dispute system?
What's going on with the New Orleans Sewerage & Water Board billing system?
What are New Orleans' water bill proposals?
6 days ago · NEW ORLEANS ( WGNO) — The New Orleans City Council is one step closer to changing the Sewerage and Water Board of New Orleans’ billing practices. Meanwhile, those changes are already in motion ...
Leaders from the Sewerage & Water Board were on the hot seat on Thursday (Aug. 15) as New Orleans City Council considered new legislation overhauling the billing dispute system and sought updates ...
Apr 6, 2024 · The Louisiana Legislature’s fixes for the New Orleans Sewerage and Water Board’s notoriously inaccurate billing system began to take shape on Friday, with two measures aiming to provide...
- Background
- About The City Council Appeals Process
- How to Submit The Form
Pursuant to Ordinance No. 29278 M.C.S., the Council of the City of New Orleans established the billing dispute and appeals procedure for the Sewerage and Water Board of New Orleans (SWBNO). Residents will now have a more direct process to appeal bills with possibly inaccurate meter readings.
The customer has 45 days from receipt of the hearing officer’s written decision to appeal the decision to the City Council. In the event the customer requests a rehearing pursuant to Louisiana Revi...The City Council shall retain the services of a third party consultant to review SWBNO’s investigation records, the administrative hearings records, and the hearing officer’s written decisions on a...Within 90 days of receipt of the consultant’s recommendation, the Council may accept, modify, or reject the recommendation by motion. If the Council does not act within 90 days, the consultant’s re...Online: Fill out the form below.Email: Download, fill out, and email this form along with the administrative hearing judgment (see example Administrative Hearing Judgment) and any supporting documentation to swbnoappeals@nola.gov.In-Person: Download, fill out, and bring this form along with the administrative hearing judgment (see example Administrative Hearing Judgment) and any supporting documentation to the Council Utili...Mail: Download, fill out, and mail this form along with the administrative hearing judgment (see example Administrative Hearing Judgment) and any supporting documentation to: Council Utilities Regu...Jun 13, 2024 · NEW ORLEANS (WVUE) - The New Orleans City Council on Thursday (June 13) approved funds for a third-party company to help with the Sewerage and Water Board’s billing system.
Apr 3, 2024 · In the Senate on Wednesday, a bill that would consolidate drainage between the Dept. of Public Works and the SWBNO easily passed through committee. Morrell was at the committee meeting to testify.
