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A comprehensive set of online store policies will address common questions and concerns. Here are the store policies you need to drive sales. What is an online store policy? An online store policy is a set of rules that concisely outlines what customers can expect when making a purchase from you.
Mar 6, 2023 · Displaying store policies on an online store serves multiple purposes, including setting clear expectations for customers, building trust with shopping and protecting the business from potential legal disputes and help promote your brand credibility.
Store policies are nearly as important as the products you sell - think of them as the set of commitments that openly explain to customers what they can expect from your brand.
- Terms of Service. You need to iron out your e-commerce business’s Terms of Service as soon as your business opens its proverbial doors. Terms of Service — also known as Terms of Use, Terms and Conditions, or Disclaimers — describe the regulations that you attach to your e-commerce business.
- Privacy policy. Unlike a Terms of Service policy, a privacy policy is required by law. Under the GDPR mentioned earlier, e-commerce businesses must have privacy policies that achieve the following ends
- Returns and exchanges policy. Will your e-commerce business offer returns or exchanges? You’ll need to iron out your returns policy before you ship out your first order.
- Shipping policy. Through your e-commerce business’s shipping policy, you need to delineate the details of how you will ship your customers’ purchases.
May 12, 2024 · In this article, we'll go over the various policies a retail store must maintain to fulfill its legal obligations and deliver a hassle-free shopping experience to customers. We'll also look at where you can display these policies to ensure that customers don't miss them.
- Legal And Data Privacy Writer at Termsfeed.
It’s a benefit for both seller and customer that’s low cost to implement – since your eCommerce store website is the ideal public place to keep and update policy information. Here’s our guide to knowing what you must have, what’s good to have and how to set the right temporary policies.
If you lay out your store policies in an easy-to read format, and in an easy-to-find location on your website, you can help avoid misunderstandings with your customers and keep them satisfied. The three policies you need are a return policy, a shipping policy, and a privacy policy.
