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Rebates for energy-efficient renovations. Get up to $10,000 in rebates for making energy-efficient upgrades to your home's heating system, insulation, windows and more. Learn more.
Go paperless with your BC Hydro bill; Looking into a high bill; Ways to pay your bill ; Trouble paying your BC Hydro bill? Late payment and disconnection ; Non-payment disconnections in winter; Get your service reconnected; What you should know as a BC Hydro customer . B.C. electricity affordability credit
Find answers to common questions about your bill or your BC Hydro account and how you can manage your account online. Ask a question
Find information on current BC Hydro outages, how to prepare for a power outage, report an outage and what to do during a power outage. You can also log in to MyHydro to report your outage online.
Check the outage map to see if we're aware of the outage. If your outage isn't shown, call 1 800 BCHYDRO (1 800 224 9376) or *HYDRO (*49376) on your mobile or report it online. See our outage status definition list to learn what the status of your outage means. All times listed are Pacific Time.
BC Hydro is a provincial Crown corporation, owned by the government and people of British Columbia, Canada. We generate and deliver electricity to 95% of the population of B.C. and serve over five million people.
If you still have a question or concern regarding BC Hydro or your account, you can request support through our customer support centre. You'll need to log in using a MyHydro profile to submit a request. Please note that our turnaround times for requests is seven to eight business days.
