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Jan 22, 2024 · Learn how to identify and understand Downers, Better Thans, Passives and Tanks, and how to avoid toxic relationships with them. Watch a video and read tips on how to handle difficult people at work and in your personal life.
- 6 min
May 26, 2023 · Learn how to deal with difficult people through common reasons for difficult behavior, how you can remain calm and composed in the midst of a challenging situation, and effective techniques.
- Lakeisha Fleming
- Listen. Listening is the number one step in dealing with "unreasonable" people. Everyone wants to feel heard. No progress can take place until the other person feels acknowledged.
- Stay calm. When a situation is emotionally charged, it's easy to get caught up in the heat of the moment. Monitor your breathing. Try to take some slow, deep breaths.
- Don’t judge. You don't know what the other person is going through. Chances are if a person is acting unreasonable, they are likely feeling some sort of vulnerability or fear.
- Reflect respect and dignity toward the other person. No matter how a person is treating you, showing contempt will not help productively resolve the situation.
Oct 25, 2022 · Learn how to identify and handle passive-aggressive, insecure, pessimistic, victim, know-it-all, tormentor, biased and political colleagues. See illustrations and tips from a Harvard researcher and author of "Getting Along".
- 3 min
- Tanks: These confrontational folks swing first and ask questions second. When you're dealing with them, it's important to hold your ground and using qualifying statements like, "From my point of view..."
- Snipers: If words are weapons, then these people are sharp shooters. They know how to use sarcasm and rude comments to hit the mark on hurting your feelings.
- Know-it-alls: If you contradict someone who knows everything, Drs. Kirschner and Brinkman say you're in for a mouthful. Instead, present your views in a less direct manner with phrases like, "I was just wondering," and "Perhaps..."
- Think-they-know-it-alls: Similar to the last group, these individuals hold high opinions of their own opinions. They tend to talk in generalizations, so you can check their hubris by asking them for the specifics.
Mar 7, 2024 · Download Article. Handling someone who doesn't know how to handle themselves. Co-authored by Amber Rosenberg, PCC. Last Updated: March 7, 2024 Approved. Interacting with a Difficult Person. |. Changing Your Mindset. |. Tips. |. Warnings. Difficult people are everywhere, and that's just an unfortunate fact of life.
Nov 8, 2022 · Key points. The problematic people in our lives reflect back to us our insecurities and inadequacies. We can learn a great deal about ourselves if we take a closer, more compassionate look at...
