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  1. Episode Guide

  2. The settings on the App & browser control page let you: Block unrecognized apps, files, malicious sites, downloads, and web content. Set up warnings for unrecognized apps, files, malicious sites, downloads, and web content. Turn off blocking and warnings altogether. Caution: Turning off the Block and Warn options may leave your device ...

  3. Avoid and report Microsoft technical support scams. Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. If you receive a phone call claiming to be from Microsoft, or see a pop-up window on your PC with a fake warning message and a phone number to call and get your “issue” fixed, it’s better to ...

  4. Windows Security (or Windows Defender Security Center in Windows 8 or early versions of Windows 10) is built in to Windows and provides real-time malware detection, prevention, and removal with cloud-delivered protection. It is intended for home, small business, and enterprise customers. For more info, see Help protect my computer with Windows ...

  5. If the Get Help app is unable to resolve your sound or audio issue, try the possible solutions listed: 1. Check your speaker output. 2. Run the audio troubleshooter. 3. Verify that all Windows Updates are installed. 4. Check your cables, plugs, jacks, volume, speaker, and headphone connections.

  6. Restart your computer. When you see the computer's manufacturer's logo, repeatedly press the F8 key. When you are prompted, use the arrow keys to highlight Safe Mode with Networking, and then press Enter. Tip: Safe Mode starts Windows with only the minimum number of drivers and services necessary for operation.

  7. Protect yourself from phishing. Phishing (pronounced: fishing) is an attack that attempts to steal your money, or your identity, by getting you to reveal personal information -- such as credit card numbers, bank information, or passwords -- on websites that pretend to be legitimate. Cybercriminals typically pretend to be reputable companies ...

  8. How to recover a hacked or compromised Microsoft account. If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions. The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent. Start.

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