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  1. You may cancel your paid Boost membership by contacting the Kroger Customer Connect at 1-833-557-4278 (1-833-5KRGBST). If you cancel within the first seven (7) calendar days of your Boost membership renewal term and have not received any benefits of your Boost membership, you will receive a refund of the Boost membership fee you paid usable as credit towards a future order.

  2. How do I add items to my Shopping Lists? We’ve made adding items to your list quick and easy. Select the “Add to List” button to add individual items to your Shopping List. You can also manually add items to your list. In your Shopping List, simply enter the item name select an “Item Category” and select “Add Item” to complete.

  3. First, enable Location Services for the mobile application. Secondly, drive to your preferred store, and open the mobile application. You will be automatically launched into the Store Mode experience. Use the slider bar at the bottom to bring up the Store Mode s heet and start interacting with all the in store functionality.

  4. Open Kroger Pay in the app, select “Use at the Pump”, and choose your fuel discount and method of payment. If you are not using Kroger Pay at our Fuel Centers, when you’re ready to redeem your fuel rewards, simply scan your loyalty card or enter your alternate ID at the pump. Then follow the onscreen prompts to redeem all, some, or none ...

  5. All gift card sales are final. If you are having an issue with your order or the order has yet to be received, please contact giftcards.kroger.com Customer Service via the Contact Us page or by calling 844-217-4797. If there are questions regarding a branded card from the order, please use the contact information listed on the plastic card or ...

  6. If you’d like to cancel a pending order, please sign in and visit “My Purchases.”. Select the order you’d like to cancel and choose “Cancel.”. If you have trouble canceling an order, please contact Customer Service at 1-800-432-6111, Monday through Friday, 8:30 am to 6:00 pm EST, and Saturday 10 am to 2:00 pm EST.

  7. Your convenient pickup time slot is a one-hour window. For the quickest service, use the app to let us know when you’re less than 15 minutes away. Pull up to the specially marked parking spots at your scheduled time and follow instructions on the sign. We’ll load your groceries into your vehicle, so you don’t even have to get out of your car.

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