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May 5, 2021 · Peloton recalled its Tread+ and Tread treadmills Wednesday, and the company admitted it was wrong to fight the Consumer Product Safety Commission’s request that it do so. About 125,000 ...
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- Lock-up option in the works
Peloton Interactive is recalling both its Tread+ and Tread treadmills following more than 70 incidents, including the death of one child and 29 other instances where users sustained injuries such as broken bones and cuts, the company and the U.S. Consumer Product Safety Commission announced Wednesday.
The recalls come a month after the CPSC warned households with children and pets to immediately stop using Peloton Tread+ treadmills, and two months after Peloton cautioned people to keep children and pets away from its exercise equipment but resisted requests to immediately recall the machines that can weigh more than 450 pounds.
The company has halted sales of the Tread+ as it works on hardware modifications, and Peloton CEO John Foley apologized for not acting more quickly to recall the treadmills, as requested by the CPSC.
"The decision to recall both products was the right thing to do for Peloton's members and their families. I want to be clear, Peloton made a mistake in our initial response," Foley said in a statement. "We believe strongly in the future of at-home connected fitness and are committed to work with the CPSC to set new industry safety standards for treadmills."
Consumer advocates offered qualified praise in response to the recalls announced Wednesday.
"The CPSC took a strong and principled stance for safety, and clearly that's what made Peloton come to the table and agree to offer a full refund," William Wallace, Consumer Reports' manager of safety policy, said in a statement. "It shouldn't have required so much time and effort to get this product recalled."
Owners of the Tread+ have until November 6, 2022, to contact the company for a full refund; partial refunds will be offered after that date. Peloton is offering those who don't want a refund the option of moving the Tread+ without charge to a room where children and pets can't reach the treadmill. It is also implementing software upgrades to automatically lock the Tread+ after each use and require a four-digit passcode to unlock the machine, according to the recall notice.
A separate recall involving the Peloton Tread comes because its touchscreen can detach and fall, posing a risk of injury to users. There have been 18 reports of the touchscreen loosening and six where it detached and fell. No injuries have been reported in the U.S., but minor injuries including cuts and bruises were reported in Canada and the U.K.
Tread owners can contact the company for a full refund or can instead wait for a free inspection and repair to secure the touchscreen, once that fix is available.
About 1,545 Peloton Tread treadmills were sold in the U.S. and Canada from November 2020 through March 2021 for about $2,495.
Consumers can contact Peloton toll-free at (844) 410-0141 from 9 a.m. to 7 p.m. ET Monday through Friday and 9 a.m. to 6:30 p.m. on weekends or online at www.onepeloton.com.
The Associated Press contributed to this report.
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May 5, 2021 · A 6-year-old child recently died after being pulled under the rear of the treadmill. In addition, Peloton has received 72 reports of adult users, children, pets and/or objects being pulled under the rear of the treadmill, including 29 reports of injuries to children such as second- and third-degree abrasions, broken bones, and lacerations.
Mar 18, 2021 · Peloton has warned parents to keep children away from its treadmills after the death of a child. ... Its treadmills, which sell for more than $2,400 (£1,722), were designed for use by those aged ...
May 5, 2021 · The commission said it had received 72 reports of adults, children, pets and objects being pulled under the rear of Peloton’s Tread+ machines. Twenty-nine involved children, including a 6-year ...
May 5, 2021 · Peloton Interactive, the cultish fitness company that sells internet-connected exercise bikes and treadmills, has recalled more than 125,000 treadmills and paused sales of the equipment after the ...
May 5, 2021 · Peloton is recalling its treadmills after one child died and 29 other children suffered from cuts, broken bones and other injuries from being pulled under the rear of the treadmill. The U.S. Consumer Product Safety Commission said Wednesday, May 5, 2021, that Peloton received 72 reports of adults, kids, pets or other items, such as exercise ...
