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Customer Service Sites. Depending on your service area, you can view your usage history, pay your bills online, and perform other tasks at one of the websites below. AEP Ohio For customers in Ohio and the northern panhandle of West Virginia; AEP Texas For customers in South and West Texas; Appalachian Power
Calling 1-888-710-4237. Messaging us on Facebook or Twitter. Visiting AEPOhio.com/Assistance. Service Disconnection Notifications. As part of AEP Ohio’s return to standard business operations, service disconnections for past due customer accounts resumed in September.
In compliance with Ohio Administrative Code 4901:1-10-29 (E), AEP Ohio must supply eligible-customer lists available to CRES providers that contain customer name, service and mailing address, rate schedule, load profile, meter type, meter read date and historical consumption data for each of the most recent twelve months.
Sorry to read this, Joann. You can reach us at 1-800-672-2231 to talk with a customer service representative. Or, send a message via the AEP Ohio Facebook or Twitter page. We have payment plans available that can help.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. If you have forgotten your security code, please call 800.672.2231.
The Basics. How do I contact Customer Support? Need assistance with an existing order or placing a new order? AEP Ohio Marketplace Support is available Monday - Friday, 9:00 AM to 5:00 PM Pacific Standard Time. Phone Support: 888-556-0166. Email Support: aep@care.enervee.com.
Please call an AEP Energy Customer Care Representative toll free at 866-258-3782 regarding your account or general customer service needs Monday through Friday, 8:00 am – 7:00 pm and Saturday 9:00 am – 1:00 pm, Eastern Time.
