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Call us anytime at 1-800-MYAMFAM (1-800-692-6326). We’re here for you 24/7 via our Automated Pay By Phone system for billing, getting a quote*, new policy, general service questions, and claim reporting. Monday - Friday from 7AM to 10PM CT. Saturday from 8AM to 8PM CT.
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If you are already a customer and have questions on your active policy, please use the Customer Service email: servicepromise@connectbyamfam.com. If you have questions on a quote, please use the Sales email: customersfirst@connectbyamfam.com. Phone: 1-888-239-9953. Fax: 1-920-330-5607. Regular Hours.
If you already have Towing coverage on your policy and need roadside assistance, please call 1-888-742-4572. To reach CONNECT, powered by American Family Insurance by mail, please refer to the following addresses based on your specific needs. Refer to the address shown on your billing statement.
Gather all information about the accident and share it with your claims representative to start your auto insurance claim. You can choose the repair facility. (If you're insured with us, we can help, if needed.) If you have rental insurance, you can be back on the road right away.
Please provide your contact information along with any other details that could help such as your claim number, policy number and your agent’s name. If you have files to attach you may do so at the bottom. Or, for immediate assistance please call us at 1-800-692-6326. First name. Last name. Address. City.
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