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  1. If you are already a customer and have questions on your active policy, please use the Customer Service email: servicepromise@connectbyamfam.com. If you have questions on a quote, please use the Sales email: customersfirst@connectbyamfam.com. Phone: 1-888-239-9953. Fax: 1-920-330-5607. Regular Hours.

  2. Sep 14, 2023 · Call 1 (800) 692-6326 to speak with a customer service representative. Go to American Family's website and use the chat function. Mail your request to American Family at 6000 American Parkway / Madison, WI 53783. Speak with an American Family agent in person if there is one nearby.

  3. If you already have Towing coverage on your policy and need roadside assistance, please call 1-888-742-4572. To reach CONNECT, powered by American Family Insurance by mail, please refer to the following addresses based on your specific needs. Refer to the address shown on your billing statement.

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  5. Report your American Family Insurance claim by calling our 24-hour line at 1-800-MYAMFAM or follow the link to complete our online form.

  6. File an Auto or Home Insurance Claim. Find information on filing an insurance claim with CONNECT, powered by American Family Insurance. Plus, learn about common insurance claims.

  7. Yes, American Family has 24/7 customer service, which you can reach by calling 1 (800) 692-6326. You can also contact American Family customer service by going to the American Family website and using the chat function or by emailing customer service.

  8. American Family Insurance can be contacted via phone at (785) 242-2676 for pricing, hours and directions.

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