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If you're having problems reading and retrieving your AOL Mail, the following troubleshooting steps: Use AOL Basic Mail. AOL Basic Mail gives you a way to see your emails in a simpler layout. This can often help when you're having problems retrieving mail on a slower connection speed. Reset your web settings
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Why is AOL Mail not working if JavaScript is disabled?
If you use a firewall and are getting a blank page when trying to access AOL Mail, you may need to disable your pop-up blocking software or add AOL to your allowlist. While you'll need to contact your software vendor for specifics to your software, most browsers will allow you a temporary bypass by holding down the Shift key as you click web ...
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- Login Problems (Web & Mobile Ap
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Are you having trouble sending or receiving messages in AOL Mail? These troubleshooting tips will have you back on track in no time! Whether you sign in on the web, in the AOL Mail mobile app, use apps like Window Mail or Apple Mail, there's usually a quick fix for all AOL Mail problems, including frustrating password issues.
AOL deactivates accounts that haven't signed in within 12 months.
AOL Mail won't work properly in a browser if JavaScript is disabled. Ensure it is enabled to continue using AOL Mail.
If you use another email app on your phone, make sure it does not use POP3, as it may prevent you from finding your emails on the web.
If you get the error "Invalid password. Please try again," make sure you're using the correct password. If you're sure you haven't changed it, remember that it's case-sensitive—if the Caps Lock key is on, tap it to turn it off.
If you're still getting an "Invalid password" error, try resetting your password. Visit
, select a recovery method, and follow the on-screen instructions to
Make sure your account isn't deactivated.
AOL will deactivate your account if you haven't signed in over the past 12 months.
They may also deactivate your account if it was used to violate their terms of service. To find out if your account was deactivated, visit
if you don't see your messages.
If you don't see any messages when you sign in on your web browser, you may be seeing AOL's default Today screen instead. Clicking
will take you to your inbox.
To disable the Today screen, click
, and then remove the checkmark from "Show me Today on AOL when signing in."
Make sure all messages in your inbox are shown.
If you get the error "Invalid password. Please try again," make sure you're using the correct password. If you're sure you haven't changed it, remember that it's case-sensitive—if the Caps Lock key is on, tap it to turn it off.
If you're still getting an "Invalid password" error, try resetting your password. Visit
, select a recovery method, and follow the on-screen instructions to
Create an app password if you're using two-step verification.
Are you getting a password or authentication error when you try to send or receive AOL email using your iPhone, iPad, or Mac's Mail app? If you've enabled two-step verification for your AOL Mail account, you'll need to create a separate password called an app password. Here's how you'll do it:
Open a web browser and go to
If you get the error "Invalid password. Please try again," make sure you're using the correct password. If you're sure you haven't changed it, remember that it's case-sensitive—if the Caps Lock key is on, tap it to turn it off.
If you're still getting an "Invalid password" error, try resetting your password. Visit
, select a recovery method, and follow the on-screen instructions to
Create an app password if you're using two-step verification.
Are you getting a password or authentication error when you try to send or receive AOL email in Outlook, Windows Mail, other Windows mail apps, or your Android's Mail app? If you've enabled two-step verification for your AOL Mail account, you'll need to create a separate password called an app password and use that to sign in. Here's how you'll do it:
Open a web browser and go to
Mar 27, 2024 · Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
Fast, secure and reliable email. Stay in touch and enjoy the ride with AOL Mail. Get user-friendly email with AOL Mail. Sign up now for world-class spam protection, easy inbox management, and an ...
