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- When Will I Receive My pre-ordered Game Or Collector’s Edition?
- International, Apo/Fpo/Dpo/Us Territories Pre-Order Deliveries
- International Freight Crisis and Covid-19 Impact
- Placing A Pre-Order / Pre-Order Payments
- Can I Cancel My Preorder?
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We try our best to make sure that you receive your pre-ordered merchandise, game, Collector’s Edition or Special Edition on or as close as possible to the official street date communicated on the product page. However, we can’t guarantee that you will receive your order on the actual street date and the delivery date may vary depending on your loca...
Shipments to these destinations can sometimes take 7 to 10 days or more depending on the carrier used, delivery address and customs clearance. Pre-orders for merchandise and apparel items are shipped as soon as they are available. The estimated date that the items will be available to ship is communicated on the product pages and may change from ti...
We are currently experiencing longer than normal production and delivery lead-times due to the international pandemic and freight crisis. We are committed to delivering your pre-order as soon as we can and to being transparent in the communication of expected Street Dates for Games and Special Editions, and availability for merchandise items on our...
Preorder reservations will trigger a temporaryhold on funds with your payment provider for the value of your preorder reservation. Please contact your credit card provider for more information. The credit card used to confirm your pre-order reservation will not be charged for the goods until the merchandise is available to ship from our warehouse. ...
You can cancel preorders 14 days before the release date. Go to your "Order History" in your profile and find the preorder you would like to cancel. Select the "Cancel Preorder" button to cancel the preorder. Preorders cannot be cancelled within 14 days of the release date noted on the product page. If you cannot cancel your preorder and your items...
We sometimes offer Free Shipping where orders qualify. Where a time period is stated, the time period is PST. Where an order value is stated, the offer applies to items in the Cart and does not include shipping or sales tax. Where Free Shipping is offered for a specific item or product, additional shipping fees may apply for other items included in...
CEO Message. “We want to connect with our fans around the world in deeper, wider, and more complex ways.”. Under Bandai Namco Group’s Purpose, “Fun for All into the Future,” as set in the Mid-term Vision, “Connect with Fans,” Bandai Namco Entertainment aims to connect with fans around the world through our portfolio of IPs ...
Customer Experience. BANDAI NAMCO Entertainment America Inc. Elden Ring. ELDEN RING Online Game Manual [ENG] GM Jestalt. 2 years ago. Updated. Was this article helpful? 5 out of 20 found this helpful. The content of this manual is as of the release date (including updates). Specifications may be added or changed by updates. 【Contact us】
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