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For the best ways to contact us about specific issues, please select a topic. Bank of America customer service information is designed to make your banking experience easy and efficient. Get answers to the most popular FAQs and easily contact us through either a secure email address, a mailing address or our customer service phone numbers.
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Contact us. Schedule an appointment. Schedule an appointment. Call us. Phone number:844.375.7028. Learn more about Bank of America wire transfers, including how to send and receive money, SWIFT codes, IBAN numbers, fees, and more.
- What is a wire transfer?A wire transfer is an electronic payment service for transferring funds by wire, for example through SWIFT, the Federal Reserve Wire Network or the...
- What is a Remittance transfer?This is an international wire transfer initiated by a consumer for personal, family, or household purposes.
- How do I send a domestic or international wire transfer?You can Log in to Online Banking and select the tab to send money to your own account, someone else or a business. You can also make an appointment...
- What should I do if I receive an error message that discusses exact fees from the other banks?For Remittance Transfers, we're now required by law to inform you of the exact fees you will incur for international wires, including fees from oth...
- Are there countries where I should only send USD and not the local/foreign currency?Yes, international wires should be sent in USD to the following countries: Colombia, Nigeria, Palestine, Panama, Somalia, Timor–Leste, and Venezuela.
- How do I assert an error with my Remittance Transfer?Contact us at 877.337.8357 (or 302.781.6374 from outside of the U.S.).You can also write to us at:Bank of America, N.A.PO Box 25118Tampa, FL 33622-...
- How do I cancel a Remittance Transfer?International wire transfers initiated by a consumer primarily for personal, family or household purposes may be cancelled within 30 minutes of con...
- Can someone wire funds to my account at Bank of America?Yes, someone with your account information can wire funds directly to your Bank of America account. You will need to provide your account number an...
- Are there fees and limits for domestic and international wire transfers?Fees and limits may apply, depending on your account type and the type of wire. You will be able to review any fees and limits before completing yo...
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Decline - Invalid Card Verification Number (CVN). Request a different form of payment. 220: Decline - Generic decline. Request a different form of payment. 221: Decline - The customer matched an entry on the Bank of America's negative file. Review the order and contact Bank of America. 222: Decline - The customer's account is frozen.
Security and Support FAQs. Online Banking uses industry-standard security protocols that leverage encryption for transferring data. Encryption helps create a secure environment for the information being transferred between your browser and Bank of America. These security protocols help protect data in 3 key ways:
- How we measure Online Banking securityOnline Banking uses industry-standard security protocols that leverage encryption for transferring data. Encryption helps create a secure environme...
- Reset your passwordIf you forget your Online Banking password you can reset it. Create a new password
- Computer equipment and software required for Online BankingOnline Banking enrollment is easy - and takes just a few minutes.Enroll now in Online BankingSee which browsers we recommend for Online Banking
- Using Online Banking outside the United StatesYou can use Online Banking from anywhere in the world as long as you have a connection to the internet and a supported Internet browser with the ex...
Be sure that the SSL (Secure Socket Layer) certificate is registered to Bank of America or Live Person. To check the certificate, place your mouse over the chat area, right click the mouse, and select Properties. You will see the certificate name listed.
If you think there is an error contact us within 180 days at 1.877.337.8357, or from outside the U.S., contact us at 1.302.781.6374. Home Loans: 1.800.669.6607. HELOC: 1.800.934.5626. Auto: 1.800.215.6195. Other ways to report suspicious activity and useful resources. What to do if you've become a victim of Identity Theft.
