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Apr 16, 2024 · View customer complaints of Celebrity Cruises Inc, BBB helps resolve disputes with the services or products a business provides.
- 1050 Caribbean Way, Miami, 33132-2028, FL
- 8.4B
Do you agree with Celebrity Cruises's TrustScore? Voice your opinion today and hear what 410 customers have already said.
- (403)
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Nov 15, 2021 · Posted November 15, 2021. Tried calling the Captain's Club today and used the number provided on the Celebrity website. Waited 45 minutes and gave up. Sent an email instead. Who knows if they...
- I got through last week with a wait of less than 5 minutes. Some have said calling early morning worked for them.
- Over these many months, I have made perhaps 12 or so calls, longest wait I ever had was 18 minutes, but generally 10 or less. Call very early in th...
- I waited about 20 minutes this morning...called at 7:30am central time. Not as bad as I expected.
- I just called and got through with no wait.
- I find calling after 6:30 PM eastern time works pretty well. Maybe a 8-10 minute wait last evening.
- Thanks! I will try early AM. Maybe I will have a better chance!
- What number are you calling?
- Tried calling the Captain's Club today and used the number provided on the Celebrity website. Waited 45 minutes and gave up. Sent an email instead....
- In my personal experience they have done absolutely fine.
- What CC number?
Non existent customer service. We have travelled with celebrity for many years and have always had excellent service. However, when you do need help, their customer service team is very disappointing. An hour long wait on a phone line I am being charged for and emails that are not answered, has left us wondering if we will ever book with them ...
Sep 8, 2014 · Although an email is simple and easy, it generally still just goes to customer service (even when you use the contactmichael@celebrity.com or concerns@celebrity.com. Sometimes they will say...
Celebrity Cruises Reviews. 396 • Poor. 2.0. www.celebritycruises.com. Visit this website. Write a review. Reviews 2.0. 396 total. 5-star. 17% 4-star. 3% 3-star. 6% 2-star. 11% 1-star. 63% Filter. Sort: Most relevant. SA. Sam. 15 reviews. GB. Feb 13, 2024. One of the best cruises that I travel…
Apr 3, 2024 · Celebrity Cruises Reviews, Complaints & Customer Claims. Posted on April 3, 2024. If you are thinking about booking a cruise with Celebrity Cruises but are unsure about what to expect, it may be helpful to take a look at some reviews from past customers.
