Search results
If you need site access immediately, please call Cigna Customer Support at 1.800.261.6232. We’re available 24 hours a day, 365 days a year.
1.800.426.9786. HCP Login. (1) Allegiance Benefit Plan Management is responsible for administering various aspects of this patient's plan, which may include claim processing, utilization management or eligibility verification. As may vary by group, please call the phone number listed on the member ID card.
Tpa Or Insurer NameTpa Customer Service Phone Number For ...90DB Allied National, Inc.1.800.825.753190DB Corporate Benefits Services, Inc.1.800.277.947690DB Covenant Administrators, LLC1.800.680.872890DB EBSO1.866.296.4002How to Register. A new user may register for the website in one of two ways. 1. Through the website access manager, who will add or delegate the user and assign the appropriate level of access immediately. 2. On their own through CignaforHCP.com. This requires vetting and confirmation by the website access manager and may take longer to complete.
People also ask
How do I contact Cigna HealthCare?
How do I get medical services from CIGNA Healthcare?
Who offers Cigna health insurance?
Who does Cigna offer a point-of-service plan?
- Overview
- Coverage After Your Group Coverage Ends
- Medical Review of Requested Services Or Supplies
- Behavioral Health Review of Request Services Or Supplies
- Timely Access to Care
- Cigna Healthcare, Grievances, and Appeals
- Cigna Dental Health of California, Inc., Grievances and Appeals
- Evernorth Behavioral Health of California, Inc., Grievances and Appeals
- Product Disclosures
General Information
In California, Cigna HealthcareSMoffers a number of products, services, tools and capabilities to a wide variety of clients and to individuals. Our HMO and Network plans are offered by Cigna HealthCare of California, Inc. Our Point-of-Service plans are offered by Cigna HealthCare of California, Inc. (in-network), or Cigna Health and Life Insurance Company (out-of-network). Our Cigna Health Access, OAP, PPO, Indemnity, HRA, HSA, and Voluntary plans are offered and/or administered by Cigna Heal...
Accessing Medical Services
Cigna Healthcare offers a broad network of health care professionals and facilities throughout California. Our interactive Provider Directory can show you the participating physicians, hospitals and pharmacies located in the area you specify. If you are enrolled in a Cigna HealthCare of California, Inc. plan, and you select a Primary Care Physician that is affiliated with a medical group, please be aware that your provider will refer you within that medical group for specialty care and some s...
Accessing Vision, Pharmacy and Mental Health and Substance Use Services
Some plans include vision, pharmacy and mental health and substance abuse services. If you are currently enrolled in a Cigna Healthcare plan, and would like to learn more about what mental health services are available under your plan, which doctors are in the network and how to obtain services, please call the number on your ID card. For information about optometry services, please call the number on your ID card. Drug List: For information about which drugs are considered "Formulary" or "Pr...
Cal-COBRA Continuation
If you began federal COBRA on or after January 1, 2003, and have recently exhausted that continuation coverage, you may be eligible to continue your Cigna HealthCare of California coverage through Cal-COBRA continuation. Please refer to your plan booklet for more information. You should receive notice of the availability of Cal-COBRA when your COBRA coverage ends. If you qualify for Cal-COBRA or are unsure whether you qualify, please call us at call us at 1 (800) 315-6011. We will confirm you...
Additional Non-Cigna Healthcare Coverage Options
Covered California You can buy health insurance through Covered California. The State of California set up Covered California to help people and families, like you, find affordable health insurance. You can use Covered California if you do not have insurance through your employer, Medi-Cal or Medicare. You must apply during an open or special enrollment period. The California Open Enrollment period for Off Exchange Plans starts November 1 of the preceding calendar year, through January 31 of...
Covered Expense
Covered Expenses are expenses for services or supplies which are not excluded from your benefit plan, are recommended by a Physician, and are Medically Necessary for the care and treatment of an Injury or a Sickness.
Prior Authorization
Prior Authorization means the approval that must be received prior to services being rendered, in order for certain services and benefits to be covered expenses under your policy. The Prior Authorization review may include benefit verification and a clinical review to determine whether the service or supply is medically necessary. When you are seeking services or supplies from a contracted Cigna Healthcare Physician or other Provider, that provider will determine whether a prior authorization...
Medically Necessary/Medical Necessity
Medically Necessary Covered Services and Supplies are those determined by the Medical Director to be: 1. required to diagnose or treat an illness, injury, disease or its symptoms; 2. in accordance with generally accepted standards of medical practice; 3. clinically appropriate in terms of type, frequency, extent, site and duration; 4. not primarily for the convenience of the patient, Physician or other health care provider; and rendered in the least intensive setting that is appropriate for t...
Receiving Assistance
If we administer administers your behavioral health benefits, our staff can answer your benefit questions and assist you in getting behavioral health care and can assist you or your provider with the claim submission process or help answer questions about how claims have been processed. Just contact us by dialing the number on your ID card.
Open Access to Outpatient Benefits
For routine outpatient office visits for behavioral care with an in-network psychiatrist or therapist, you do not need to contact us before your treatment appointment. To find an in-network psychiatrist or therapist, use our online directory or call us at the number listed on your member benefit card. Be sure you understand the difference between in-network and out-of-network coverage. Seeing an in-network psychiatrist or therapist means you'll pay less and do not have to file a claim for rei...
Prior Benefit Authorization Required for Other Care
For any other type of behavioral care, you must contact us to pre-authorize benefit coverage to receive the maximum amount payment for your claims. Call the toll-free phone number on your health plan identification card to reach our staff. An Advocate or Care Manager will be happy to help. Have your insurance ID card number available when you call. Our phones are staffed 24 hours a day, seven days a week. When you contact us, you'll be connected with the staff who can best meet your needs. Ou...
Cigna Healthcare is committed to providing you access to care on a timely basis. We follow these standards for access as established by the State of California. If you are not provided care within the following timeframes, please call the number on the back of your ID card and assistance will be provided to ensure you receive timely access to care ...
Cigna Healthcare Grievance Procedure
We want you to be satisfied with the care that you receive. That's why we've established an internal grievance process for addressing your concerns and resolving your problems. Grievances include both complaints and appeals. Complaints can include concerns about people, quality of service, quality of care, benefit exclusions or eligibility. Appeals are requests to reverse a prior denial or a modified decision about your care. California Grievance Brochure: English [PDF] | Spanish [PDF] | Chin...
How to File a Grievance
You can notify us of complaints or appeals in one of the following ways: 1. Call us at 1 (800) 244-6224or at the toll-free telephone number for mental health/substance abuse services on your ID card. The hearing impaired may call the California Relay Service dialing 711. 2. Write to us at: Cigna HealthCare Appeals Unit P.O. Box 188011 Chattanooga, TN 37422 3. If you prefer, you can print and complete our Medical GRIEVANCE FORM: English [PDF] | Spanish [PDF] | Chinese [PDF]. Simply mail the fo...
A. Complaints
If you are concerned about the quality of service or care you have received a benefit exclusion or an eligibility issue you should contact us to file a verbal or written complaint. If you contact us by telephone to file a complaint, we will attempt to document and/or resolve your complaint over the telephone. If we are unable to resolve your complaint on the day your call was received, or if we receive your complaint in the mail, we will investigate your complaint and will notify you of the o...
How to File a Grievance
You can notify us of complaints or appeals concerning the Cigna Dental Care (DHMO) Plan in one of the following ways: 1. Call Customer Service at 1 (800) 244-6224. 2. Write to us at: Cigna Dental Health of California, Inc. P.O. Box 188047 Chattanooga, TN 37422-8047 3. If you prefer, you can print and complete our Dental GRIEVANCE FORM: English [PDF] | Spanish [PDF] | Chinese [PDF]. Simply mail the form to the address above or fax it to 1 (866) 870-3842. 4. Submit a dental GRIEVANCE FORM. For...
How to File a Grievance
You can notify us of complaints or appeals concerning behavioral health services in one of the following ways: 1. Call us at 1 (800) 753-0540or at the toll-free telephone number for mental health/substance use services on your Cigna Healthcare ID card. The hearing impaired may call the California Relay Service at 1 (800) 735-2929 or 1 (888) 877-5378. 2. Write to us at: Evernorth Behavioral Health Central Appeals Unit P.O. Box 188064 Chattanooga, TN 37422 Fax # 1 (877) 815-4827 3. If you prefe...
General Information
IMPORTANT NOTICE: Please note that the products and services described on the websites of Cigna Healthcare may not be applicable to you or available to you under your employer’s plan. Please refer to your plan documents for information that is applicable to your specific plan. If you are offered a Cigna Healthcare plan through your employer and are a plan member or customer, or planning to become a plan member or customer, we recommend reading any disclosure that’s applicable to you so that y...
Exclusions and Limitations
All plans may have exclusions, limitations, reduction of benefits and terms under which the policy may be continued in force or discontinued. Rates may vary by plan and are subject to change. For a complete list of both covered and not covered services under your plan or policy, including benefits required by your state, see your evidence of coverage, plan booklet, insurance certificate or your employer's summary plan description. For additional plan or product disclosures that may be applica...
Aug 17, 2023 · 800-211-1456. Cigna Medical and Behavioral Health Credentialing. 800-353-1232. Cigna Pharmacy Prior Authorization. 800-244-6224. Access Cigna provider phone numbers effortlessly. Streamline communication and support with our convenient and reliable contact information about different departments of Cigna.
Help with registration or login: 1 (800) 853-2713 (TTY/TDD dial 711) ... Other Cigna Websites . Main site: Cigna.com . Provider Directory: hcpdirectory.cigna.com .
Are you looking for a health care provider that accepts Cigna insurance? Use our online directory to search for doctors, hospitals, pharmacies, and other services in your area. You can also compare quality ratings, costs, and availability of different providers. Whether you need primary care, specialty care, or urgent care, we can help you find the right provider for your needs.
