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5 days ago · Customer service refers to the support and assistance given before, during and after the purchase of a product or service. It can include a wide range of activities...
Apr 3, 2024 · What is customer service? Customer service is the practice of supporting customers before, during, and after their purchase. Someone providing customer service helps the customer navigate how to use the product or service and troubleshoot any errors or defects that may arise.
Jun 10, 2020 · Key Elements of Good Customer Service. Put customer needs first. Clarify the customer's goals and roadblocks. Prioritize quality over quantity. Engage customers with genuine interest and enthusiasm. Create accessible, omnichannel support options. Troubleshoot collaboratively. Ask for feedback and learn from customers.
