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Mar 6, 2024 · For many companies, good customer service just isn’t good enough. Here’s how to take your customer service from good to truly excellent. Channel choice; Empathy; Customer-centricity; Proactive support; Personalization; Speed; Self-service; Empowered agents; Collaboration; Agility; 1. Serve your customers in the channels of their choice
The definition of customer service is evolving. Here’s what every service leader needs to know. Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy, enjoyable experience with your brand.
The definition of customer service. Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
