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- DictionaryCus·tom·er serv·ice
noun
- 1. the assistance and advice provided by a company to those people who buy or use its products or services.
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Sep 22, 2023 · Simply put, customer service is helping customers solve problems, teaching them how to use products, and answering questions. The definition is in the name of the concept — customer service is about serving the needs of customers.
CUSTOMER SERVICE definition: 1. the part of an organization that answers customers' questions, exchanges goods that are not…. Learn more.
Mar 5, 2024 · Customer service definition. Customer service is the support you offer your customers, from the moment they first contact your business to the months and years afterward. Providing good customer service means being a reliable partner to your customers, going beyond helping them troubleshoot, use, and make informed decisions about your product.
Today, customer service means delivering proactive and immediate support to customers anytime on the channel of their choice — phone, email, text, chat, and more. Customer service is so important that it is now considered a strategic function for organizations across industries.
Mar 7, 2024 · Customer service is a set of actions a company takes to help customers. Usually, it involves talking or writing with customers. Customer service representatives assist customers over the phone, email, or in person. The aim of customer service is to increase customer satisfaction and loyalty.
the part of an organization that answers customers ' questions, exchanges goods that are not satisfactory, etc. the fact of treating customers in a polite and helpful way, which is considered an important part of running a good business: They're a huge company, known for their terrible customer service. SMART Vocabulary: related words and phrases.
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
