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A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
Apr 25, 2024 · customer service representative typically work for corporations as part of the customer service department. They help customers order and return products, answer questions about usage and assist consumers with assembling or repairing products by offering advice.
Apr 12, 2022 · Learn about the key requirements, duties, responsibilities, and skills that should be in a customer service representative job description. By Paul Peters, Updated Apr 12, 2022.
Sep 2, 2021 · The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.
Mar 30, 2022 · The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their...
In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales.
In a nutshell, customer service representatives answer questions or requests from customers or the public. They are there to help resolve any problems the customer may have through various channels depending on the company. These can include answering phone calls, interacting face to face, by email, live chat or on social media.
