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1. blog.hubspot.com › service › customer-service-job-skills20 Essential Customer Service Job Skills (& How to Gauge Them)

   blog.hubspot.com › service › customer-service-job-skills

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   Aug 8, 2023 · Skills Needed for a Customer Service Job. Effective Communication. Problem-Solving. Empathy and Emotional Intelligence. Patience. Time Management. Product Knowledge. Active Listening. Professionalism. Situational Awareness. Persuasion. Adaptability. Technical Skills. Conflict Resolution. Detail-Oriented. Multitasking. Positive Attitude.

2. www.coursera.org › articles › customer-serviceGood Customer Service: Definition, Examples, and Tips

   www.coursera.org › articles › customer-service

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   Nov 29, 2023 · Suggesting products or services to customers. Finding solutions for customers. Interacting with customers face to face. Providing remote support through multiple channels, such as live chat or email. Responding to questions and complaints. Following up with customers to ensure they’re pleased with the purchase. Processing orders. Updating records.

3. blog.hubspot.com › service › excellent-customer-service-skills15 Skills You Need to Be a Truly Excellent Customer Service Rep

   blog.hubspot.com › service › excellent-customer-service-skills

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   Nov 21, 2019 · Excellent Customer Service Skills. While there are many more to consider, below are some of the top skills that excellent customer service reps possess. 1. Patience. We've all heard the cliché, "Patience is a virtue." In customer service, patience is a requirement. Customer service reps tend to be product experts.