CVS Pharmacy
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Apr 8, 2024 · CVS Health has made a concerted effort to connect the feedback it collects — the good, the bad and the ugly — with its own associates, executives and the customers themselves. To support this move toward true closed-loop feedback (CLF), the retailer moved to a single customer experience platform and made NPS (net promoter score) its ...
Apr 16, 2024 · In a recent podcast, leaders from Deloitte Digital and CVS Health shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.
- www.cvshealth.com
- › Impact
Measure the satisfaction of our PBM clients twice through a web-based survey and used their feedback to improve our services and client relationships, resulting in 98 percent of clients reporting they were satisfied with our services.
- www.cvshealth.com
- › …
- › Health Care Insights Study
This year’s 2021 Health Care Insights Study found that consumers and providers are leaning into virtual capabilities even more and continuing to seek more health care personalization, customization and accessibility as they engage with health care differently and more meaningfully.
Jul 11, 2022 · CVS Health surveyed 1,000 U.S. consumers and 400 health care providers about what kind of health care experience they want and what barriers may hinder their ability to achieve desired health...
3 days ago · CVS Health provided Fortune with additional data showing 81% of respondents ages 18–34 said they were concerned about their mental health or that of their loved ones, compared to 74% in 2022 and ...
