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Here are some common questions and answers about MyChart. FAQ. How To. How do I sign up for MyChart? Can I link two accounts? And other frequently asked questions about MyChart.
You will generally receive a reply within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 9-1-1 if it is an emergency.
Apr 25, 2023 · Your care team makes every effort to respond to MyChart messages as soon as possible. However, patients should not expect an immediate answer – it may take several days to receive a response. With that in mind, patients should not use MyChart messaging for urgent concerns.
Feb 15, 2023 · When I send a message to my doctor, when can I expect a reply? You will generally receive an answer within 2 business days. Please note that MyChart should not be used for urgent situations.
- Can My Child Have A MyChart account?MyChart is available to children age 13 and older. If you have a child under 13 years old, a parent or legal guardian may access their health infor...
- Do All Allegheny Health Network Providers and Facilities Use MyChart?MyChart is available at most Allegheny Health Network physician offices. Please check with your doctor's office to learn more. You only need one My...
- Can I Ask Questions Regarding A Family Member from My MyChart account?No, you shouldn’t ask about another family member through your MyChart account. Doing so could cause confusion about who the health information bel...
- Can My Family Member and I Share One MyChart account?No, due to the sensitive nature of medical information, each patient must sign up for their own MyChart account. You may request access to a family...
- Can I Access My Child’S Health Information on MyChart?To request family/proxy access to your child's health information, you must complete a family access form. Complete this form if your child is unde...
- Can I View A Family Member's Health Record in MyChart?Yes. With Family Access, you can view a family member’s health information through MyChart or designate someone to view your information through th...
- What Parts of My Health Record Can I See in MyChart?In MyChart, you can see your health information that is vital to your care. For example, you can see: 1. Test Results 2. Medications 3. Your Medica...
- When Will My Test Results Be Available in MyChart?Your test results are released to your MyChart account after they have been sent to your doctor for review. They may be available immediately, or w...
- Why Aren't Some Test Results Available in MyChart?Not all test results will be available online as they may be confusing or cause concern. If you have questions or concerns about your test results,...
- Some of My Health Information on MyChart Isn’T correct. What Should I do?Your MyChart information comes directly from your AHN electronic health record (EHR). Your health information is reviewed and updated in your EHR d...
People also ask
How long does it take for MyChart to respond?
What if I have a question about MyChart?
Who will not be billed for MyChart messages?
How do I contact MyChart?
If you do not understand your health information in MyChart, contact your healthcare provider for clarification or discuss your questions with him/her during your next clinic visit. Can my Inova Primary Care physician contact me through MyChart?
You will not be billed when your provider initiates a message exchange with you. However, if you reply with a question about a new problem unrelated to the original conversation, the response may be billed if it takes more than five minutes for your provider to answer.
If you do not submit a statement of disagreement, we will include your request for amendment and our response with future disclosures of your medication record, which includes the disputed information.
