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  1. There are several reasons why your meter reading(s) may be incorrect. You can find the most common causes and how to fix them, below:

    • Who Should Submit A Reading?
    • Who Doesn't Need to Submit A Meter Reading?
    • When Should You Submit A Meter Reading?
    • How Do You Read Your Meter and Submit A Reading?

    Only customers on variable tariffswith non-smart meter types will be asked to submit a reading for Meter Reading Day. You will only be asked to submit a meter reading if needed, via email, text, or post based on your preferences.

    Unless you're requested to, you don't need to submit a meter reading if: 1. You're on a fixed rate tariff, as your unit rates are fixed and won't change in line with Ofgem's price cap. 2. You have a smart meter. Your smart meter sends us meter readings automatically. There's no need to submit manual readings if it's functioning correctly. You can c...

    National Meter Read Day isn't the only time we ask some customers to submit meter readings. Depending on how you pay, we'll ask for meter readings at different points throughout the year, alongside National Meter Read Day.

    When requested to submit a meter reading, the process of taking a meter reading is quick and easy and shouldn't take more than a few minutes. If you have a smart meter, your readings will be sent automatically. Once you've taken your meter readings, you can submit them online. Do this either by logging into MyAccounton the web or the EDF app. You'l...

  2. Two or more rates (e.g. Economy 7, Eco2020) How do I read an electronic electricity meter (one rate; not smart)? Your electronic meter might scroll through its various screens automatically. Or you might have to press a button to get you to the meter reading screen. When you see a row of numbers: Write them down from left to right.

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  4. Mar 12, 2024 · 2. Estimated gas and electricity meter readings. Your bills and payments will be less accurate if they're based on estimated readings rather than actual ones sent by you or your smart meter. Check your latest bill, statement or online account for the source of your meter readings. Typically, these will say:

  5. Reading the Dials. To read an analogue meter, follow these steps: Start from the leftmost dial and work your way to the right. Note the number that the dial hand is pointing to. If it is between two numbers, record the lower number. If it is directly on a number, check the next dial to the right.

  6. 31 March 2022. Customers of British Gas, E.on, EDF, Shell and Octopus have been unable to submit meter readings as people rush to do so before the Friday 1 April price hike. But if you can't do so, DON'T panic – just make sure you take a picture of your reading and submit it as soon as you can.

  7. Jan 31, 2023 · How do I submit a meter reading? Most energy providers offer a choice of ways to send your readings, so you can choose the one that’s most convenient for you. You can usually submit your readings through: Your online account; Your energy supplier’s app; Your supplier’s online-chat service; Text message; Your supplier’s automated phone ...

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