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Jan 17, 2023 · Defining excellent customer service. Providing excellent customer service means going the extra mile in making sure a customer is happy and satisfied with a company’s products or services. It also involves providing service to a customer in a timely, pleasant manner.
5 days ago · When employers ask “What does customer service mean to you?” in an interview, they want to determine whether your definition of customer service aligns with their organization's expectations. It can also inform them of your views on customer experience and customer support.
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Why is customer service important in a job interview?
What makes a good customer service interviewer?
What does good customer service mean to you?
How do I prepare for a customer service job interview?
- Regina Borsellino
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- Research the Company. Since your interviewer wants to see how your attitude toward customer service matches the company’s, you’ll have to find out what the company’s philosophy is.
- Craft Your Personal Customer Service Philosophy. With your research in mind, take some time to think about how you approach customer service in a way that aligns with the company’s philosophy.
- Give an Example of Great Customer Service. “Examples bring credibility to your interview answers, helping the interviewer envision you in action,” Knutter says.
Oct 31, 2023 · 1. What is customer service? Hiring managers might start the interview off by asking for your definition of customer service. They may want to gain a better understanding of how you think about the position and your perception of customer interactions.
- The latest one happened just a few weeks before, in a part time job I had in a restaurant. A guy came alone, and all tables were reserved. We were supposed to turn everyone down, but I immediately sensed the guy was hungry and a bit in distress.
- This is my first job application ever, but I am someone who can spot a good customer service, and definitely hope to deliver one in my job. Let me give you an example.
- In my last job at KFC, I didn’t have that many opportunities to deliver something special. Because my place was behind the check counter, and you have certain words and phrases that you are instructed to repeat to every customer.
- Getting above and beyond is my definition of a good customer service. Average is not enough in this field. That’s why I always tried to give personalized advice to customers, and being deeply interested in their needs and feelings about the products we were selling in our store.
May 30, 2017 · Define good customer service. How do you define great customer service as a consumer? Give examples. Prepare some examples of good customer service you’ve provided in past roles. Be specific to the company. Make sure your examples are relevant to the company and the job that you’re applying for. Emphasize your soft skills.
Apr 26, 2023 · 30 Customer Service Interview Questions and Answers. Common Customer Service interview questions, how to answer them, and example answers from a certified career coach. InterviewPrep Career Coach. Published Apr 26, 2023. Customer service is the backbone of any successful business, and as a job seeker in this field, you know that your ability to ...