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Email hello@octopus.energy for a refreshingly prompt response to your query.
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- Submit A Meter Reading
- My Octopus Energy Smart Meter Isn’T Working
- Get A New Top-Up Key Or Card
- Paying Bills and Topping Up
- Moving Into A New House
- How to Report A Power Cut Or Gas Leak
- How to Download The Octopus Energy App
- I Have A Complaint
- Apply For The Warm Home Discount
- Contact Octopus Energy About Something Else
Submitting meter readings to your energy provider can seem like a boring task, but it’s a very important one if you don’t want to be paying for energy you’re not using or end up with surprise debts. Octopus Energy will email you when it’s time for you to submit your meter readings around the 25th of every month, and you’ll have until the 1st to for...
If something’s gone wrong with your Octopus Energy smart meter, you’ll want it back up and running as soon as you can. Most of the time, it’s an easy fix, however, you might have to wait a bit longer for a more complicated problem. If you have an older smart meter (SMETS1), it might lose some of its smart features if Octopus can’t communicate with ...
It’s easy to lose your key or card, but you’ll want a replacement as soon as possible. Unfortunately, Octopus Energy doesn’t support smart prepayment meters just yet, so you’ll have to either wait for your new one to arrive in the post, or you might be able to pick one up from your local PayPoint. To get a new key or card, email prepayment@octopus....
Keeping your meter topped up and your bills paid for is extremely important if you want your energy supply to stay on. Even if you go on holiday, you’ll still want some appliances, such as your fridge, kept on. You might have to pay Octopus Energy a small amount when you first join to cover the first month so that you don’t fall into debt if they’v...
If you’re moving out with Octopus Energy, you can let them know you’re moving through your online account or by emailing hello@octopus.energy even if you don’t want to take them with you to your new home. This allows them to close your account or start the switching process early. So that Octopus Energy is supplying your electricity in your new hom...
If you’ve had a power cut, you can call the Distribution Network Operator (DNO) on 105. If you suspect a gas leak, you can call the National Gas Emergency Helpline on 0800 111 999. If you think your leak might be carbon monoxide, call a doctor as soon as possible to be tested for carbon monoxide poisoning, even if you’re not feeling unwell. If you ...
The Octopus Energy app is only available for iOS at the moment but it’s set to be released on Android very soon. You can do all the same things in the app that you can in your online account, it’s just easier to access while you’re out and about. Android users won’t miss out on much though – you can still have your Octopus Energy account on your ph...
While almost all Octopus Energy customers are happy with their service, you might have something you want to complain about. To make your complaint, you can either email issueresolution@octopus.energy or write to: Octopus Energy Ltd 2nd Floor UK House 164-182 Oxford Street London W1D 1NN Most of their complaints are resolved within 1 working day, a...
The Warm Home Discount aims to help low-income and vulnerable households afford their energy bills over the winter months. We all use more energy as it gets colder and darker where we have the heating and lights on more often. With the Warm Home Discount, some households can receive a £140 discount to cover these increasing costs. If you’re eligibl...
If there’s something else you want to talk about, you can contact Octopus Energy by emailing hello@octopus.energy or calling 0808 164 1088. For business enquiries, you should email business@octopus.energy or call 020 3389 5613.
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If you think you’ve been a victim of fraud or cybercrime, please contact the National Fraud and Cyber Crime Reporting Centre. How to spot a genuine Octopus email: We’ll never ask you to login somewhere other than https://octopus.energy/login/. We’ll never ask you to confirm passwords.
Check your email. To complete the enrollment process, simply verify your email address via the link sent to your inbox within 2 hours. Please note, your enrollment process will not be finalized until you verify your email address. It looks like you're not visiting from the US.
Outage Information. Your local Transfer and Distribution Service Provider (TDSP) takes care of outages.
Customer service contact details for Octopus Energy. Telephone: 0808 164 1088 Email: hello@octopus.energy Website: octopus.energy. Opening Hours. Monday: 9am - 5pm Tuesday: 9am - 5pm Wednesday: 9am - 5pm Thursday: 9am - 5pm Friday: 9am - 4pm Saturday: Closed Sunday: Closed. Ways to contact
