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Oct 7, 2013 · With Toni Collette, Tate Donovan, Rhys Coiro, Sandrine Holt. Duncan threatens Ellen to convince the President to keep her on as his surgeon ... or else. Plus, Ellen meets Duncan's daughter (LOLA COOK) and gains insight into his life.
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- Drama, Mystery, Thriller
- Henry Bronchtein
- 2013-10-07
FBI hostage negotiator explains his #1 persuasion skill. Why the best negotiators are nice, not tough. Emotional intelligence and tactical empathy are key to successful negotiating, says former...
Scott shares the role trust and emotional intelligence play in hostage negotiations, the ethical dilemmas faced when negotiating with terrorists, common mistakes that lead to the most disastrous results, and much more. Listen, learn, and enjoy! Please Scroll Down for Featured Resources and Transcript!
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- What You’Re Doing Wrong
- Ask Open-Ended Questions
- Effective Pauses
- Minimal Encouragers
- Mirroring
- Paraphrasing
- Emotional Labeling
In all likelihood you usually skip the first three steps. You start at 4 (Influence) and expect the other person to immediately go to 5 (Behavioral Change). And that never works. Saying “Here’s why I’m right and you’re wrong” might be effective if people were fundamentally rational. But they’re not. From my interview with former head of FBI interna...
You don’t want yes/no answers, you want them to open up. Via Crisis Negotiations, Fourth Edition: Managing Critical Incidents and Hostage Situations in Law Enforcement and Corrections:
Pausing is powerful. Use it for emphasis, to encourage someone to keep talking or to defuse things when people get emotional. Gary Noesner, author of Stalling for Time: My Life as an FBI Hostage Negotiator has said:
Brief statements to let the person know you’re listening and to keep them talking. Gary Noesner: Even relatively simple phrases, such as “yes,” “O.K.,” or “I see,” effectively convey that a negotiator is paying attention to the subject. These responses will encourage the subject to continue talking and gradually relinquish more control of the situa...
Repeating the last word or phrase the person said to show you’re listening and engaged. Yes, it’s that simple — just repeat the last word or two: Gary Noesner:
Repeating what the other person is saying back to them in your own words. This powerfully shows you really do understand and aren’t merely parroting. From my interview with former head of FBI international hostage negotiation, Chris Voss:
Give their feelings a name. It shows you’re identifying with how they feel. Don’t comment on the validityof the feelings — they could be totally crazy — but show them you understand. Via Crisis Negotiations, Fourth Edition: Managing Critical Incidents and Hostage Situations in Law Enforcement and Corrections: Curious to learn more? To get my exclus...
Episode Guide for Hostages 1x03: Power of Persuasion. Episode summary, trailer and screencaps; guest stars and main cast list; and more.
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Follow Hostages. Hostages Season 1 Episode 3 Power of Persuasion. Air Date: 10/7/13. ← Prev Episode; Next Episode → ; Watch Hostages Season 1 Episode 3 Online. Editor Rating.
Apr 1, 2024 · Negotiation Briefings newsletter has described five hostage negotiation techniques to help diffuse your situation: Gain control of the situation by insisting on one-on-one talks. Explore the feelings underlying the other side’s demands.
