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Customer Service (English & Español) 1-800-930-5003 Monday - Friday, 8:00am - 8:00pm. For the fastest service, please call from the primary phone number on file in your account settings. Also, have your account number on hand before calling, especially if you have more than one service address.
For all other inquiries, please contact us here. E-mail this page.
Please call us at least a week beforehand to start, stop, or transfer your service to a new location. We ask for 5-7 days’ notice so we can schedule a crew member to visit your home and physically turn your service on or off. Please call us at 1-800-930-5003 or 1-631-755-6200, Monday-Friday, 8am-8pm to start, stop, or transfer your service.
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- Customer Service Reviews
- Bill Payment
- Payment Assistance
- Collections
- Installing New Natural Gas Service
- How to Save Money on Your National Grid Gas Bills
National Grid has received a fair number of negative reviewson consumer advocacy websites such as the Better Business Bureau, consumeraffairs.com, and consumerscoreboard.com. That being said, given the large number of customers National Grid serves (3.3 million customers in Massachusetts, New York and Rhode Island), and that most people tend to lea...
You have a few options for paying your National Grid natural gas bill: 1. Online: through your National Grid online account 2. Over the phone: 2.1. Either by calling National Grid's automated service number, at 1-888-932-0301to pay through your checking/savings account 2.2. Or by calling the secure third party service SpeedyPay by Western Union at ...
Call 1-800-443-1837 if you are having trouble paying your bill and need to make a special payment arrangement. The office hours for payment assistance are Monday through Friday from 8:00am to 8:00pm, and Saturdays from 8:00am to 1:00pm.
If your service has been shut off, or if you have received a final notice warning you of an impending disconnection/termination of your service, call Credit and Collections at 1-800-443-1837. Their business hours of operation are Monday through Friday from 7:00am to 9:00pm, and Saturday from 7:00am to 5:00pm. If you need to make a quick payment by ...
Call 1-877-696-4743 if you would like to would like to learn more about converting to natural gas for your home, for more information and to get the process started. If you would like to request your service be turned on or turned off, call 1-800-930-5003, at least 24 hours before the date/time you would like the service start/stop to happen. If yo...
With natural gas prices rising & falling rapidly, here are a few ideas for taking the pressure off your energy budget. The most effective change you can make is to reduce your overall energy consumption. A lot of the items on your National Grid bill are charged based on how much energy you consume, so improving your energy efficiency at home can go...
Pay your bill, report gas emergencies, and find useful energy saving and safety tips.
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New York - Long Island and the Rockaways gas service options [Change region] Please choose your destination. Residential. Business. Business Partners. Cancel.
