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For the best ways to contact us about specific issues, please select a topic. Bank of America customer service information is designed to make your banking experience easy and efficient. Get answers to the most popular FAQs and easily contact us through either a secure email address, a mailing address or our customer service phone numbers.
- Checking & Savings
800.688.6086. Mon–Fri 8 a.m.-11 p.m. ET. Sat–Sun 8 a.m.-8...
- Credit Cards
800.276.9939. 24/7. We accept calls made through relay...
- Mortgage & Home Equity
Bank of America Mortgage & Home Equity customer service...
- Online Banking & Bill Pay
Bank of America Online Banking & Bill Pay customer service...
- Auto Loans
Bank of America Auto Loans customer service information is...
- Security
The third-party may access, on your behalf, information...
- About Bank of America
Relationship-based ads and online behavioral advertising...
- ATMs
Bank of America ATM customer service information is designed...
- CDs & IRAs
Bank of America CDs & IRAs customer service information is...
- Contact Bank of America
Schedule an appointment. Schedule an appointment. Call us....
- Checking & Savings
- Overview
- Contacting Bank of America by Phone
- Contacting Bank of America Online
- Contacting Bank of America by Mail
- Visiting Bank of America in Person
If you’re a customer at Bank of America and you need to ask a question, leave feedback, or discuss an issue with your account, there are a number of ways to get in touch. Depending on what you need to contact the bank about, you can reach out via phone, post, social media, or their website, or you can speak to an employee in person. Stick around to learn how to contact Bank of America, below!
Call Bank of America's customer service department at 1 (800)432-1000 to discuss your checking or savings accounts.
To email Bank of America, sign into your account and click on “Contact Us” in the “Help & Support” menu. Choose the topic you’d like to discuss and type a message.
to find a nearby Bank of America location. Schedule an appointment, or drop by when you have availability.
Call 1 (800)432-1000 for checking and savings customer service matters.
If you need help with things like finding your routing and account number, preventing fraud, ordering a replacement card, or changing your address or phone number, dial the checking and savings customer service line. You’ll need your account number or card number to verify your identity.
They can also help you schedule an appointment at a financial center or locate an ATM location.
Representatives are available from Monday to Friday from 8:00 am - 11:00 pm ET, Saturday and Sunday from 8:00 am - 8:00 pm.
Dial 1 (800)688-6086 if you want the Spanish line.
Dial 1 (800)732-9194 if you need to discuss credit card customer service.
Send a secure message with Bank of America's online system.
If you want to email Bank of America, sign into your account and click on “Contact Us” in the “Help & Support” menu, then choose the topic you’d like to discuss. The best ways to get in touch will be displayed depending on the subject you’ve selected. If email is listed as an option for your topic, draft a message and press “Send.” You can expect a reply in 2-4 business days.
To log into your account, click on
This is a secure way to contact Bank of America online.
While this isn't an email per se, it is a secure message sent in email format.
Note that Bank of America only allows customers to email them about select topics. If the topic you’ve chosen doesn’t list “email” as an option, you may have to contact the bank another way.
Mail general correspondence to Bank of America's Tampa, FL location.
your envelope to Bank of America, PO Box 25118, Tampa, FL 33622-5118. Be sure to include your return address. Stick on the correct postage, and drop your mail off at the post office.
If you need to send mail regarding credit cards, visit
to find the appropriate address.
If you are sending mail for insurance and protection matters, visit
and locate the applicable address.
to find a nearby location.
To find a banking location near you, type in your address, zip code, or landmark, and press “Search.” Select a location closest to you, and visit when you have availability.
Visit on weekdays from 10:00-12:00 to take advantage of short lines.
Weekends and evenings are the busiest times to visit. If you want to take advantage of shorter wait times, visit during the week in the beginning of the day.
In addition, arriving at the bank when they first open can be a great time to go as well.
Schedule an appointment if you want a convenient meeting option.
use your card at any Bank of America ATM, or call 888.624.2323 (outside the U.S.: 1.925.675.6195) To notify us if you do not receive your debit card or if it is lost or stolen: 800.432.1000 (outside the U.S.: 1.315.724.4022). Home and Auto Loans Apply for a purchase mortgage, refinance or access your home’s equity: 800.900.9000 or
