You have to top up with credit as soon as possible though, as you'll be cut off from your power supply when normal opening times resume. Any energy you've used during a friendly non-disconnect period will be added onto your prepayment meter as 'DEBT'. We automatically take a payment for this debt as soon as you next top up your meter with credit.
Electricity and meter questions answered. Here we've got all the answers to your electricity meter questions. Find out what your electricity meter number is, how you take a meter reading, what to do if there's a power cut and how you switch providers.
You can find information on the total kilowatt hours (kWh) you use on your annual statement. To get the most accurate quote, please enter your total usage/split in kWh. Alternatively, we can apply an estimate to convert your spend (£) into kWh. Please note your exact consumption may differ from our estimate and affect the accuracy of the quote.