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Help from EDF and our partners . Get help from EDF. Please join our Priority Services Register (PSR) if you need extra or specialised support because of an illness, a disability or a mental health problem. Once you join the register, we can get you the help you need – including help: To manage your energy bills; To work out what benefits you ...
Continued Path offers support on the processes around managing the estate, as well as more general advice. Citizens Advice can help on a range of matters, including bereavement. The NHS or the Cruse Bereavement Care charity can also help you get support after bereavement or loss
If you have any queries regarding Feed-in Tariff applications or meter reads, you can contact our Net Zero Hub Team on 0333 009 7009 (1). Lines are open from 10.00 am to 4.00 pm, Monday to Friday. Lines are open from 10.00 am to 4.00 pm, Monday to Friday.
Before you contact us, and to make the process as smooth as possible for you, please try to have the following information available: Account holder details (i.e. Account or MPRN Number, address, telephone number)
The first and most important thing to do is call our debt helpline on 0333 006 9950 (1) to tell us you can't pay your energy bills. The sooner you talk to us, the quicker we can help. Our team are there Monday to Friday: 8 am-6 pm and can ensure you get the right support for your needs and circumstances.
The Priority Services Register is a free service offered throughout the energy industry. As an EDF customer, you can join our register if you need extra or specialised support. Why join? Here are some of the reasons you might want to join the register: You need large-font, Braille or audio bills
further communications we need to send will be sent to the contact details you have given us. If you need any help with meter readings, understanding bills or are struggling to manage your finances, please speak to our Bereavement Team as they are here to support you. Further support on handling an estate
