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- What is good customer service?
- 11 ways to provide great customer service
Video: Most Common Customer Service Interview Questions In this video, Sinead reviews the 10 most common questions that recruiters ask in a customer service interview with examples for how to answer.
Providing excellent customer service can help you to excel in many jobs and careers, especially in sales, customer service, consulting, retail, food and beverage, advertising and marketing. Good customer service relies on building strong relationships with people. In this article, we share 11 ways to deliver great customer service.
Good customer service is the quality and timely assistance provided by a business and its employees to the people who use or buy its products and services. Customer service can range from aiding customers with purchases to solving their problems online. Customer service professionals are responsible for ensuring customers have a good experience by ...
1. Be friendly
The most important rule in providing excellent customer service is to be friendly. Try to greet customers with a smile and always be courteous and respectful. Be proactive by paying attention to the customer’s needs and offering help or recommendations before they ask. It is important to always remain kind and empathetic to your customer, even through stressful or contentious situations when customers appear disappointed or angry.
2. Respond promptly
Another factor in good customer service involves the timeliness of your responses. Customers appreciate a speedy response to their inquiries, especially when they have a time-sensitive request. For good customer service, try to return all phone calls and emails within 24 hours. Let customers know how long it will take you to assist them.
3. Know your product or service
To offer your customers excellent service, you should know every aspect of the product or service you are selling. Ideally, you will be able to discuss its features and uses, show your customers the advantages they get from using your product or service and troubleshoot anything that is not working correctly.
Mar 31, 2024 · 21 important customer service skills. Although customer service is often seen as a skill in and of itself, there are many associated skills that support strong customer service abilities. Important customer service skills include: Active listening. Adaptability. Attention to detail. Collaboration.
- Audrey Eads
Examples of Indeed Assessments include Customer Focus & Orientation, Attention to Detail and Work Style: Reliability. Check out our article, Using Indeed Assessments to Administer Candidate Skills Tests, to learn how to make the most of assessments for hiring. Using Indeed Assessments reduces an employer’s time to hire by 16% on average. [2]
