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Run unlimited telehealth sessions for couples, families, and up to 12 related clients securely from Jane. No time limit on sessions, and enjoy unlimited sessions per month. Fully HIPAA, PIPEDA, and GDPR-compliant. No apps, installs, or the need to jump between software. Intuitive group workflows to speed up booking, charting, and payments.
- Pricing
Every Jane account comes with 1 Primary License built into...
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A tour of Jane Jane is an online platform for health and...
- Guide
Come explore Jane’s Online Intake Forms and how they can...
- Features
At Jane, we believe there's no such thing as “too many...
- Book a Demo
Intro: Jane.App Demo 👋 Let a Jane expert bring you on a...
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You can even sign up for print issues — delivered right to...
- Sign Up
Here's some tips for signing up with Jane: If you're a...
- Online Appointments
Jane provides a smooth online practice management experience...
- Front-Desk Jane
Finally, a magazine made for clinic life Life gets busy...
- Integrations
Staff can view their Jane schedule (appointments and shifts)...
- Pricing
Well it looks like you’re with a clinic that is running things with Jane! :) That’s very exciting, and this guide is a great place to start. We hope you enjoy working with Jane as much as we do, and please let us know if you run across anything you think could be better (or anything that you just LOVE!). We like hearing both. Getting Started
People also ask
How do I use Jane?
How do I Reset my Jane account password?
How does Jane work?
How do I protect my Jane account?
- Upcoming Appointments
- Appointment History
- Intake Forms
- Documents
- Contact Info
- Credit Cards on File
- Pay Balance
- Notifications & Reminders
- Username/Password
- Google, Facebook & Twitter
Clients can view and manage their upcoming appointments, as well as join their online appointments from here. If you’ve allowed it in your Settings, patients can cancel or reschedule their appointment as needed. Jane will display any appointments within your cancellation period as “contact to cancel” to avoid any surprises. No matter your cancellat...
Clients can review all their past appointments here. However, it’s important to note that clients cannot view financial documents (i.e. invoices, statements or receipts) in their My Account area.
If there are Intake Forms to be completed, they’ll be available here. Your client will see a banner running across the top of their My Account page prompting them to fill out their form, or they can click into the Intake Form tab. You can learn more about Intake Forms here.
You can share chart entries and files with clients and they will be able to access them through their client portal. This is especially helpful for things like exercise programs, progress reports, or treatment plans. Learn about Sharing Chart Entries or Fileswith your clients.
Clients can update their contact info here, as well as choose to opt-in to marketing emails. The information they add here will be reflected in their Client Profile on your end. It’s important to note that the option to add or update Pronouns will only appear if this setting has been enabled on the administrative side of Jane. Clinics can find this...
If you’re using Jane Payments, your clients will be able to add a credit card and pay any outstanding balances from their My Account area. If they’d like to remove a credit card from their file, they’ll have to contact the clinic to have that done.
As mentioned above, if you’re using Jane Payments, your clients will be able to pay any outstanding balances from their My Account area.
If you’ve made your Reminders & Notifications client-selectable in your Settings, clients can manage how they’d like to receive those here.
In this section, clients can update their username and password, as well as see all the devices and browsers they’re logged in on by clicking Manage Sessions.
If you have chosen to allow social logins (Settings> Online Booking> Client Sign In Settings), clients can come here to link or unlink social profiles.
To reset your password start in the drop-down menu at the top right of your Jane admin site. Select the “My Account” option: Once in your account head to the Username/Password area: From here, you’ll need to confirm your current password before updating to a new password or username. If you want to change your username but not your ...
Step 2: Access the Check-in Page. Simply visit the URL posted on the signage or point your mobile device at the QR code to begin. Apple devices: Open the Camera app and point the device at the code. The device should recognize the code and show a notification that can be clicked on to visit the checkin page. Click here for Apple’s support ...
The Welcome email prompts the patient to create a username and password in order to login and access their existing account. To send a Welcome, go to the Patient’s profile, and click “Send Welcome Email” in the menu on the right. You can also add a note to the email if you like. They will get an email that looks like this (but branded to ...
