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  1. us.killstar.com › pages › returns-policyRETURNS POLICY | Killstar

    EXTENDED RETURNS Any order placed from 20 November 2023 to 19 December 2023 will be eligible for our Extended Returns policy: items can be returned for exchange or store credit up to 31 January 2024. Standard returns criteria & exclusions apply.

  2. eu.killstar.com › pages › returns-slideoutReturns | Killstar

    Jan 31, 2024 · Returns. EXTENDED RETURNS Any order placed from 20 November 2023 to 19 December 2023 will be eligible for our Extended Returns policy: items can be returned for exchange or store credit up to 31 January 2024. Standard returns criteria & exclusions apply. This doesn't impact your statutory rights.

  3. How to return something to us. Changed your mind? Just make sure it’s eligible for return, then send it back within 14 days and we’ll help with a refund or exchange. To help us make it a faster turnaround for you, include a note with the following: The KILLSTAR order number. Your email address.

  4. Learn how to return or exchange items from KILLSTAR-US within 14 days of receipt. Find out which items are not eligible for return and how to get a refund or store credit.

  5. Frequently Asked Questions. Returns. Timeframe for returning. You have 14 days from the date you received it to pop it in the post and send it back to us for a refund, store credit or exchange. When we receive it back to our warehouse we aim to process within 5-10 days from date of receipt. Receiving a refund or exchanged item.