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  1. www.oracle.com › cx › serviceWhat is Knowledge Management? | Oracle

    Knowledge management defined. Knowledge management is creating, sharing, using, and managing an organization’s information. It’s a multidisciplinary approach to achieve organizational objectives by providing access to the right knowledge to everyone.

  2. www.zendesk.com › blog › knowledge-managementWhat is knowledge management: A guide for 2024 - Zendesk

    Apr 2, 2024 · Knowledge management (KM) is how businesses gather, organize, update, and share information with customers, employees, and business partners. It’s also the technology that makes it possible to store, access, and update information. Poor knowledge management slows down workflows and can harm customer relationships.

  3. www.hubspot.com › knowledge-management-systemsKnowledge Management Systems: The Ultimate Guide - HubSpot

    1. What Is a Knowledge Management System? 2. Knowledge Management Systems Examples. 3. Knowledge Management System Benefits. 4. How to Build an Effective Knowledge Management System. What is a knowledge management system?

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