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Our Customer Support team is ready to help and supports Cast & Crew's entire suite of digital solutions. For assistance, please call: (within the U.S.) 888-570-6180. (outside the U.S.) 818-450-2895. We’re available 7:00 a.m. – 7:00 p.m. Pacific Time, Monday through Friday. For detailed product and after-hours contact information, learn how ...
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- Production Employee Help Desk
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For production employees that need help with W-2s, paystubs, direct deposit, or logging in to the MyCast&Crew portal. Phone: 888.570.4650 (in the U.S.) Phone: 818.659.6455 (outside the U.S.) Email: employeehelpdesk@castandcrew.com Business hours: Monday – Friday / 7:00 a.m. – 7:00 p.m. PT Weekend hours: 7:00 a.m. – 4:00 p.m. PT
For production employees that need help with onboarding forms, timecards, or studio invoices. Phone (U.S.): 818.860.7770 Phone (Canada): 416-324-9748 Option #3 Email: plussupport@castandcrew.com Business hours: Monday – Friday / 7:00 a.m. – 7:00 p.m. PT Weekend hours: 7:00 a.m. – 4:00 p.m. PT Support Form: https://my.castandcrew.com/support
For any technical Studio+ help regarding timecards, edits, and access to payroll reports. Phone (U.S.): 818.860.7770 Phone (Canada): 416-324-9748 Option #3 Email: studioplus.support@castandcrew.com Business Hours: Monday – Friday / 7:00 a.m. – 7:00 p.m. PT Weekend Hours: 7:00 a.m. – 4:00 p.m. PT
Phone: 818.848.0999 Email: psl.support@castandcrew.com Business hours: Monday – Friday / 7:00 a.m. – 7:00 p.m. PT Emergency after-hours support (live paging service) 818-848-0999, option #2
Phone: 888.570.6180 (Within the U.S.) Phone: 818.450.2895 (Outside the U.S.) Email: dpo.support@castandcrew.com Business hours: Monday – Friday / 7:00 a.m. – 5:00 p.m. PT
For Production and Payroll Accountants that need help with timecards. Phone: 647.797.4513 Email: ontimesupport@castandcrew.com Business hours: Monday through Friday / 7:00 a.m. – 6:00 p.m. PT
2300 Empire Avenue, 5th Floor, Burbank, CA 91504 Phone: 818.848.6022 Fax: 818.848.9556 Business hours: Monday – Friday / 8 a.m. – 5:00 p.m. PT Payroll Inquiries Email: info_payroll@castandcrew.com Sales Inquiries Phone: 818.525.3349 Email: info_sales@castandcrew.com
4041 Jefferson Plaza NE, Suite 130 Albuquerque, NM 87109 Phone: 505.247.0868 Fax: 505.247.2495 Email: nm_staff@castandcrew.com
1349 West Peachtree Street NE, Suite 915 Atlanta, GA 30309 Phone: 470.582.1900 Fax: 770.642.0086 Email: payroll_atlanta@castandcrew.com
10000 Celtic Dr. O’Connor Bldg., Suite 709 Baton Rouge, LA 70809 Phone: 225.330.6122 Fax: 225.330.6123 Email: payroll_batonrouge@castandcrew.com
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