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  1. It's best to claim weekly benefits or obtain benefit payment information online with your NY.Gov ID. Certify Online. or call 1-888-581-5812. If you use TTY/TDD, call a relay operator first at (800) 662-1220, and ask the operator to call the Telephone Claims Center at (888) 783- 1370.

  2. We are ready to answer your call and help with filing a new UI claim, giving updates on a new or existing UI claim or if you have a specific questions about your claim. For questions about your UI claim, call our Telephone Claims Center Monday through Friday, 8 a.m. to 5 p.m. at 888-209-8124.

  3. A phone number where we can reach you from 8 am - 5 pm, Monday –Friday Your Alien Registration card number (if you are not a U.S. Citizen and have a card) Names and addresses of all your employers for the last 18 months, including those in other states

  4. NYS Department of Labor. Building 12. W.A. Harriman Campus. Albany, NY 12226. By Phone: (518) 457-9000 | (888) 4-NYSDOL (888-469-7365) | 711 TTY/TTD. Contact Us. Media Inquiries. PressOffice@labor.ny.gov. NOTE: Please do not use this email address to inquire about your unemployment insurance claim or your online services account.

  5. From a touch-tone phone or a phone with a pulse/tone switch (be sure the switch is set to TONE), call 1-888-581-5812. The system will ask you to choose: For general information about Unemployment Insurance, press 1. To claim weekly benefits or other claim services, press 2. Option 1: Obtaining General Unemployment Insurance Information:

  6. If you cannot turn off your VPN please call 1-888-209-8124 to apply for benefits or 1-888-581-5812 to certify for benefits. v6.9.

  7. Contact the Telephone Claims Center (TCC) Contact Telephone Claims Center (TCC) staff from 8:00 am to 5:00 pm, Monday through Friday. Contact the Unemployment Insurance Appeal Board. The Board decides issues of benefit eligibility and unemployment insurance contribution liability. FAQs for Unemployment Insurance Claimants.

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