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  1. You will connect to a BSL interpreter via live video chat, then they'll ring through to our energy specialists to relay your question. Our free SignVideo service for Deaf BSL customers is available Monday to Thursday 9am—5pm, and Friday 9am—4pm. Email hello@octopus.energy for a refreshingly prompt response to your query.

    • Change Payment Amount

      In order to provide you with the latest digital energy web...

    • 🫂 Access Bill Support

      Octopus Energy Ltd is a company registered in England and...

    • Switching to Us

      🇳🇿 Octopus Energy NZ; 🇺🇸 Octopus Energy USA; Octopus Energy...

    • Complaints

      Please call the Octopus Energy team on 0808 164 1088. Our...

    • Help & FAQs

      Have questions about your Octopus Energy account? Our energy...

    • Octopus Energy Contact Number: Summary Table
    • Octopus Energy Contact Details: General Enquiries
    • Octopus Energy Emergency Contact
    • Octopus Energy Contact: Complaints
    • Octopus Energy Contact Details For Business Customers
    • Octopus Electric Vehicles Contact Information

    In the table below we have listed all the important Octopus Energy contact numbersfor domestic and business customers - just scan the table to find the number you need. For more information on what departments you will reach with these numbers, as well as other Octopus Energy contact methods, such as email addresses, read on to the following sectio...

    Octopus Energy is a medium sized energy company, meaning, unlike some of the larger suppliers (such as the Big Six), it has one set of contact detailsfor all types of enquiries for domestic customers! This is great news for Octopus Energy customers - just one Octopus Energy contact number and email address to remember.

    If you experience a gas or electrical emergency, it’s important to know how to get in touch with the appropriate services. If you’ve lost your heating or hot water, there might be a problem with your boiler or meter. First, a gas safety engineer will need to check if it is your boiler. You can contact a gas safety engineer on 0800 408 5500. If the ...

    Sometimes things go wrong and you might find you need to complain to the supplier. If you are unhappy with anything involving your energy account and experience with Octopus, you can place an official complaintin three ways. Firstly, you can call the complaints team on 0333 344 2268. This line operates Monday to Friday from 9am to 5pm. Alternativel...

    For business customers, there is a different Octopus Energy contact number and email address for general enquiries. If you have a business supply with the provider, or have a commercial property with an Octopus Energy tariff, you can use the following contact details for all questions relating to your energy account. 1. Contact number for business ...

    The Octopus Electric Vehicles programme is designed to help customers lease an electric car. The team helps you choose a car, arrange an affordable payment plan, and installs an EV charger in your household. If you are interested in the programme, contact the team on 02028 703 892. Did you know that Octopus Energy receives great reviews online? In ...

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  3. Making it simple. Switching has never been easier. Same-day switching available. No disruption to your electricity supply. We’ll inform your old electric retailer. Award-winning customer service. Our wider community. The latest from the Octoverse. Customer Focus. How Barney gets paid to save on energy with Intelligent Octopus. Electric Vehicles.

  4. Octopus makes it easy for you to access affordable power as we transition to a clean energy future, through market leading innovation and technology. Founded in the UK in 2016, Octopus Energy has built its global reputation on being an energy tech pioneer and delivering outstanding customer service.

  5. I have received consistent excellent customer service from OE being able to send email which gets responded to. I can call and get to speak with someone in less than 1 hour (which is what I experience with my current provider).

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