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Transferring over to Octopus Energy. Damien was really helpful and put my mind at ease. He was very knowledgable and informative about when my account would completely transfer over to Octopus. He had no issues in answering my questions and answered all them very efficiently. Date of experience: April 16, 2024.
Octopus Energy has 5 stars! Check out what 262,670 people have written so far, and share your own experience. | Read 40,401-40,420 Reviews out of 241,752
Within two days my problem was resolved satisfactorily and with an extra credit on my account as a gesture of goodwill. Ruba was the only person who stopped me leaving Octopus Energy. As a rule I have been very happy with octopus except for the last 3 months but hopefully things will be good again . Date of experience: 11 April 2024
- The Bad Bits
- What Other People Say
- My Experience with Octopus
- Is It Difficult to Switch?
- Is It Worth Switching to Octopus Energy?
All companies have their bad points. Don’t they? Actually, looking around the web, there are very few minuses to being an Octopus customer. But here are a few of the downsides.
When writing my reviews, I always like to take a look at what other customers think. On Trustpilot, from almost 200,000 reviews, Octopus scores an impressive 4.8 out of 5. Most users praise the customer service and the great value they receive. Complaints seem to vary, with some people unhappy with the length of time it took to receive a reply to a...
I’ve been a customer since 2019 and overall, have been a very happy customer. I’ve never had an issue with my supply, my bills are accurate and Octopus has always offered competitive rates. When it comes to customer service, up until 2023, it was always perfect. However, I have noticed that if I ask a question that takes more than a basic answer, i...
Changing energy suppliers is fairly simple, thanks to the Energy Switch Guarantee. Just let your new supplier know and they’ll do everything for you. All you have to do is provide some meter readings.
If you’re looking for an energy company with competitive rates, is forward-thinking and has the best-rated customer service, then I can’t recommend Octopus nearly enough. Yes, it’s not without its downsides, but unfortunately, that’s what we come to expect from the energy sector. But I know I’m not alone in thinking that this is the best energy com...
Octopus swept the board in our Expert Reviews Energy Awards 2023, scooping gongs for best supplier overall, Best Customer Service, Best Value, Best Bills and Fastest Call Centre Response.
Kieran answered all my many questions clearly and concise. He also set up future support with phone numbers and advice regarding what to do when my heat pump is installed. Kieran also sorted out my electric bill as the night and day rates had been inputted incorrectly. Outstanding. Date of experience: March 26, 2024.
