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How to respond to your dispute. First, we'll email to let you know you've received a dispute and place a temporary hold on the transaction funds. Your first step will be to log in to your PayPal account and click on Open cases in the Resolution Center. Click on the Response Required tab to review.
You can check the status of your case at any time in your Resolution Center. If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. If your dispute has been escalated to a claim, click View to see the latest status.
Here's how to open a dispute from the web: Go to the Resolution Center and click Report a Problem. Select the payment and click Continue. Select the reason for your dispute, such as: Unauthorized activity in your PayPal account (a payment you don't recognize or are confident you didn't authorize).
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The Resolution Center is a part of your PayPal account where you can: Report a problem if a product or service wasn’t delivered, or wasn’t as described. Report unauthorized transactions. Report a billing issue such as duplicate charges or a wrong amount charged.
Apr 10, 2023 · Resolving disputes with PayPal. PayPal works with buyers and sellers to help resolve disputes and minimize losses. Learn more about the PayPal dispute resolution process.
PayPal Resolution Center: How To Manage Disputes, Claims, and Chargebacks. This video walks PayPal sellers through the basics of responding to disputes, claims, and chargebacks in the PayPal ...
