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May 5, 2021 · The CPSC released a video showing a small child playing with a powered-on treadmill while it lifts off the ground and the child becomes pinned under it.
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May 5, 2021 · Peloton is offering consumers who do not want a refund the option of moving the Tread+ free of charge to a room where children or pets cannot access the treadmill, and is implementing software improvements to the product to automatically lock the Tread+ after each use and prevent unauthorized access by assigning a 4-digit passcode that will be ...
- Overview
- Lock-up option in the works
Peloton Interactive is recalling both its Tread+ and Tread treadmills following more than 70 incidents, including the death of one child and 29 other instances where users sustained injuries such as broken bones and cuts, the company and the U.S. Consumer Product Safety Commission announced Wednesday.
The recalls come a month after the CPSC warned households with children and pets to immediately stop using Peloton Tread+ treadmills, and two months after Peloton cautioned people to keep children and pets away from its exercise equipment but resisted requests to immediately recall the machines that can weigh more than 450 pounds.
The company has halted sales of the Tread+ as it works on hardware modifications, and Peloton CEO John Foley apologized for not acting more quickly to recall the treadmills, as requested by the CPSC.
"The decision to recall both products was the right thing to do for Peloton's members and their families. I want to be clear, Peloton made a mistake in our initial response," Foley said in a statement. "We believe strongly in the future of at-home connected fitness and are committed to work with the CPSC to set new industry safety standards for treadmills."
Consumer advocates offered qualified praise in response to the recalls announced Wednesday.
"The CPSC took a strong and principled stance for safety, and clearly that's what made Peloton come to the table and agree to offer a full refund," William Wallace, Consumer Reports' manager of safety policy, said in a statement. "It shouldn't have required so much time and effort to get this product recalled."
Owners of the Tread+ have until November 6, 2022, to contact the company for a full refund; partial refunds will be offered after that date. Peloton is offering those who don't want a refund the option of moving the Tread+ without charge to a room where children and pets can't reach the treadmill. It is also implementing software upgrades to automatically lock the Tread+ after each use and require a four-digit passcode to unlock the machine, according to the recall notice.
A separate recall involving the Peloton Tread comes because its touchscreen can detach and fall, posing a risk of injury to users. There have been 18 reports of the touchscreen loosening and six where it detached and fell. No injuries have been reported in the U.S., but minor injuries including cuts and bruises were reported in Canada and the U.K.
Tread owners can contact the company for a full refund or can instead wait for a free inspection and repair to secure the touchscreen, once that fix is available.
About 1,545 Peloton Tread treadmills were sold in the U.S. and Canada from November 2020 through March 2021 for about $2,495.
Consumers can contact Peloton toll-free at (844) 410-0141 from 9 a.m. to 7 p.m. ET Monday through Friday and 9 a.m. to 6:30 p.m. on weekends or online at www.onepeloton.com.
The Associated Press contributed to this report.
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May 5, 2021 · A disturbing video shared by the CPSC shows a toddler being sucked under the Tread+ as the child approaches it with a ball in hand.
May 6, 2021 · In April, the safety commission released a video of a child being pulled under the Peloton treadmill to demonstrate the risk. In the video, a girl walks on the treadmill while a boy plays...
- Seren Morris
May 5, 2021 · The fitness technology group Peloton has recalled its treadmills after reports of injuries and one death involving the machines, sending shares in the company to a seven-month low.
