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  1. Learn about Pennsylvania American Water's services, rates, programs, and initiatives. Find out the latest news and updates on water quality, infrastructure, safety, and community involvement.

    • Check Out Our New, Improved Customer Portal
    • Invoices Available in Braille, Large Print Or Audio
    • How to Submit Your Water Meter Reading
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    Managing your account online is easy with MyWater. You can view and pay your bill, sign up for Auto Pay and Paperless Billing, track your water usage and compare it to your neighborhood average, and more!We’ve improved our customer portal, so if you haven’t logged on recently, view the video below, or log on/enroll and see if for yourself!Visit MyW...

    Customers can request to receive their Pennsylvania American Water bill in Braille, large print or as an audio file by contacting our Customer Service Center. Please note, customers requesting an alternate format will continue to receive their regular print format or paperless bill on time. The alternate formatted bill will be sent 7-10 business da...

    If your water bill has been estimated more than twice in a row, please call us at 800-565-7292, so we can send a technician out to check your meter technology. Outside of this process, this video contains instructions for how you can submit you water meter reading to us on your own if you choose.

    Learn how to pay your water bill, request alternate formats, submit your meter reading and more. Visit MyWater customer portal for online account management and billing options.

  2. The company passes on the savings from federal tax reform to its water and wastewater customers starting from July 1, 2018. The monthly credit varies depending on the usage and location, and will continue until the next base rate case.

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