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We're now owned by Octopus Energy. If you're a customer, you don't need to do anything right now. When anything happens that you need to know about, we'll get in touch to update you directly. Learn more. Need more help? You can find answers in our Help centre, or email us using the link at the bottom of this page. This keeps our phone lines ...
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- Social Tariff Broadband
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Broadband and Phone Price List. For all new Shell Energy...
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Find answers to your broadband questions, get started with Shell Energy, and contact us for support. Help home for Shell Energy broadband customers.
- Is Shell Energy Any Good in 2024?
- Shell Energy Broadband Review: Cost
- Shell Energy Broadband Review: Speed
- Shell Energy Broadband Review: Data Limits, Fair Usage and Traffic Management
- Shell Energy Broadband Review: Router
- Shell Energy Broadband Review: Home Phone
- Shell Energy Broadband Review: TV
- Shell Energy Broadband Review: Extras
- Shell Energy Broadband Review: Reliability and Customer Service
- Pros and Cons of Choosing Shell Broadband
If you’ve heard of First Utility, Shell Energy broadband won’t be a complete stranger – Shell took over the company and gave it a rebrand in 2019. Its focus is on fast, stable internet for decent prices. There’s a wide range of options to suit different budgets and needs. Packages are cheaper than the big-name providers, where you’d be paying for e...
Competitive prices are the main draw, with costs generally coming in cheaper than the likes of BT, Sky and Virgin Media for comparable packages. At the time of writing (May 2023), its packages range from £17.99 a month for standard ADSL broadband, all the way up to £45.99 a month for a fast and futuristic Full Fibre 900 broadband service. You'll ne...
Shell Energy’s ADSL Fast Broadbandpackage is its most basic and budget-friendly option. With an average download speed of 11Mbps, it’s not the fastest (despite the name). But it could be a good choice if you’re a small household and don’t use the internet too much, or if fibre optic isn’t available in your area yet. Faster speeds can be found in it...
A plus point is that all Shell Energy broadband packages come with unlimited usage as standard. So you can upload and download as much as you want, without being slowed down or restricted. There’s also no data usage restrictions, so you needn’t worry about paying extra fees for going over a limit.
Shell Energy supplies new Superfast Fibre, Superfast Fibre Plus and Full Fibre customers with a Dual-band Wi-Fi 6 hub. This hub features Wi-Fi 6 (802.11ax), 2.4GHz (2x2), 5GHz (4x4), Band steering, Automatic Channel Selection, WPS, 4 x Gigabit Ethernet ports for LAN and 1 x Gigabit Ethernet port for WAN. Superfast Fibre Essentials, Ultrafast Fibre...
All broadband packages include line rental at no extra cost. That said, if you let your contract expire and are on an ‘out of contract’ rate, you’ll be charged £20.28 for line rental, so make sure you keep an eye on when your contract ends. You’ll get pay-as-you-go calls as standard. But you may want to buy a call plan if you’re going to be using y...
Unlike the major providers, you won’t be able to bundle your broadband with additional TV subscriptions or mobile contracts to save money – you’ll need to look elsewhere for these services.
There’s not much in terms of fancy extras or add-ons – the main draw is its reasonable pricing. But it's worth keeping an eye out for time-limited vouchers or discounts. Also, if you’re already using Shell as your energy supplier, you can get your broadband package at a discounted price.
Shell Energy’s UK-based call centre is open 8am to 8pm Monday to Saturday, and 9am to 6pm on Sundays. You can also get in touch via email, online web form or post. There’s also live chat option, which operates by bot and real people. Most notably, Shell Energy was recognised by Resolver in 2020 for its excellent customer service in telecoms, with c...
Pros
1. Competitive pricing, with great value introductory offers 2. Selected products receive a Wi-Fi 6 dual band hub router 3. Unlimited usage 4. Many packages to choose from, with broadband speeds ranging from 11Mbps to 944Mbps 5. Award-winning customer service
Cons
1. 18-month contracts only – no short-term options 2. No options for TV bundles or mobile contracts 3. Price hike after your contract ends 4. Ultrafast Fibre and Faster Fibre options may not be available in your area 5. Few extras compared to other providers
Get next level broadband with Shell Energy Full Fibre. With speeds of up to 1Gbps, check if your property is eligible for FTTP broadband today.
Free landline calls between Shell Energy Broadband and Phone customers. Flexible. Affordable. No early cancellation fees. Small or no cost to join. Before you apply. New or existing Shell Energy customers can apply.
Feb 1, 2022 · The best Shell Energy broadband deals in May 2024. Broadband. By Alex Hughes. published 1 February 2022. Shell out on affordable broadband from a name you know. You'll inevitably...
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May 5, 2024 · Providers. Best Shell Energy Broadband deals. Why choose Shell Energy Broadband? Good, affordable broadband. Ultrafast speeds up to 900Mbps. Unlimited downloads. Check availability. Call: 0808 239 5284. Shell Energy Broadband: Superfast Fibre Plus. £25.99 per month £10.55 setup costs, 18 month contract. £70 Superfast Fibre Plus.
