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Shell Energy Complaint Resolution. After a misunderstanding and an incorrect bill I used live chat and Renato H was extremely understanding and helpful and resolved my complaint. Great Service. Date of experience: January 04, 2024
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29 Jan 2024. Cathy Hudson. Our Rating : Disappointing results across the board and customers are the least likely to recommend it to a friend. Pros. 100% renewable electricity as standard. Cons....
- Cathy Hudson
View customer reviews of Shell Energy Solutions. Leave a review and share your experience with the BBB and Shell Energy Solutions.
- 909 Fannin St Ste 3500, Houston, 77010-1034, TX
- (833) 743-5546
Apr 27, 2022 · Shell Energy generated 15 complaints for every 100,000 broadband customers in the final quarter of 2021 (PA) (PA Wire) Tesco Mobile, Sky Mobile and EE were the joint best performing mobile...
Dec 2, 2019 · Bad Customer Service | How to Complain Well - Consumer Reports. Got Bad Customer Service? How to Complain Well and Get Results. Sick of getting the runaround when you have a billing or product...
Our customer service team is ready to help address any issues. Here’s how to get in touch with them: By phone: Call us on 0330 094 5800. Lines are open 9am to 5pm Monday to Friday. With Text Relay (using a text phone): Dial 18001, then 0330 094 5800. By post: Energy Customer Services, Shell Energy, PO Box 6363, Coventry, CV3 9LR. What happens next.
Overall score. 3.8 out of 5. Fewer complaints received. 3 out of 5. Contact waiting time. 4 out of 5. Customer commitments. 5 out of 5. Shell Energy ranked 1st in the supplier comparison table. Check the full table to compare more energy suppliers' customer service. Other scores. Customer commitments. Switch Guarantee, Vulnerability Commitment.
