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- To contact Snapchat Support from the app, go to Settings, scroll down to the "Support" section and tap 'I need Help' to access our help centre. Tap the 'Contact Us' button to submit a support ticket. To contact Snapchat Support from the web, go to hel.snapchat.com and click 'Contact Us' on the homepage to submit a support ticket.
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Creating and Managing Group Chats. Pinning and Shortcuts. Video Chatting and Voice Calling. Chatting with Friends on the Web. Saving and Deleting Chats and Snaps. Viewing Chats and Snaps. Discover tips and tricks, find answers to common questions, and get help!
- Overview
- On Mobile
- On Desktop
- On Twitter/X
- How to Solve Common Snapchat Issues
When your profile is compromised or you run into some other issue on Snapchat, you want to get help right away. While they don’t have an official phone number or email, it’s easy to contact Snapchat’s support team through their app, website, or Twitter/X account. We’ll walk you through all the necessary steps, so you can get the assistance you need as soon as possible.
Contact Snapchat on the mobile app by going to "Settings," "Support," then “Contact Us.”
page to contact them on desktop.
Reach out to Snapchat on X
Open up the “Support” section in your settings and hit “Contact Us.”
Hit the icon that features your bitmoji, followed by the gear symbol, which takes you to the Settings page. Beneath the “More Information” header, select the “Support” option. Then, select the “Contact Us” button.
Choose the prompt that best outlines your problem.
Depending on the option you choose, a set of more detailed prompts might pop up to help you more clearly outline and identify the problem. Following the “What can we help you with?” heading, the prompts include:
I have a Filter or Lens question
I have a business concern
” page and choose an option.
Some choices, like “I can’t access my account” or “I want to report a safety concern” may ask you to select another option from a more specific list of prompts. Click on the one that best describes your current issue, like:
I think my account was compromised
I want to report a safety concern
I want to report intellectual property infringement
I can’t access my account
for help with your problem.
Explain what you’re having trouble with, and wait for a member of Snapchat’s support team to reach out and offer their assistance.
Delete any Snapchat apps or extensions from your phone and log in using
Reset your account password and get in touch with Snapchat Support
if your account is lost or stolen
Visit Snapchat’s Support website and hit the “Contact Us” button, followed by “I lost my Snapstreak” to
This article was co-authored by wikiHow staff writer,
Janice is a professional and creative writer who has worked at wikiHow since 2019. With both a B.A. and M.A. in English from East Stroudsburg University, she has a passion for writing a wide variety of content for anyone and everyone. In her free time, you can find her working on a new crochet pattern, listening to true crime podcasts, or tackling a new creative writing project. This article has been viewed 6,680 times.
To contact Snapchat Support from the app, go to Settings, scroll down to the "Support" section and tap 'I need Help' to access our help centre. Tap the 'Contact Us' button to submit a support ticket. To contact Snapchat Support from the web, go to hel.snapchat.com and click 'Contact Us' on the homepage to submit a support ticket.
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